Strategy & Operations Associate, Subscription at DoorDash

| San Francisco
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DoorDash is looking for a Strategy & Operations Associate to help grow and manage the DashPass subscription business.

About the Team 

The Strategy & Operations team oversees the strategic development at DoorDash. The Strategy & Operations Associate will define the value of a new initiative, run and refine experiments to increase subscription growth. You will dive into data to explain performance at the lowest level of detail, build tools that allow teams to scale their work 10x, and work side-by-side with external teams to develop the future of the subscription product.

Our best Associates are data-driven, truth seekers, strategic thought partners, operators, and have exceptional relationship-building skills. They combine business context and analytics to take a problem area and implement a customized solution. Think this is you? Read on…

What You’ll Do

  • Define the strategy and vision of the subscription business - Work on the products, pricing and strategy needed to create the market-leading subscription business
  • Analyze and understand subscribers – complete end-to-end analysis that allows us to better understand our subscription users and innovate to improve their experience
  • Model the future – Build models to evaluate the economic and strategic impacts of various programs and how they impact the broader DoorDash business
  • Influence and engage across the company - partner with the sales, marketing, analytics and product teams to define subscription goals and execute on strategic initiatives
  • Optimize through experimentation – Use data-driven decision-making and sound business judgment to run tests on everything that will accelerate subscriber acquisition and improve subscriber retention

About You

  • Self-starter – You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment
  • Problem solver – You can independently translate high-level goals into actionable plans
  • Accountable and Entrepreneurial - You want to own the outcome and make an impact on our most critical growth metrics and company vision
  • Gritty and Generalist – You roll up your sleeves and do whatever it takes to make things successful no matter what the problem or area of the business
  • Relationship-builder – You can influence and motivate people at all levels across a variety of job responsibilities

Qualifications

  • 1+ years of experience in consulting, strategy, business development, operations, technology, banking, analytics or related experience; high-growth or subscription business experience is a plus
  • Proven track record of leading initiatives, hitting goals, and succeeding in a team environment
  • Advanced Excel skills (can perform complex functions) and understanding of SQL or other language

Why You’ll Love Working at DoorDash

  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
  • We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
  • We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
  • We offer great compensation packages and comprehensive health benefits.

About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com. 

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

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Location

Our office is located in the SOMA district, walking distance to many restaurants, bars, and public transportation.

What are DoorDash Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Acme Co. also provides 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
DoorDash reimburses employees up to $75 per month on fitness activities.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications
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