Technical Program Manager, IT Operations

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Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy, and increase economic freedom around the world.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we assess whether a candidate demonstrates our values: Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning. Second, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.

Read more about our values and culture here.

We are looking for a seasoned IT Technical Program Manager to drive maturity in our Global Onboarding Program as well as our Global Service Desk organization as a whole. We focus on applications and services for Coinbase’s internal employees and contractors. Our goal is to enable Coinbase team members to have the most secure, easiest, and best experience to get their jobs done. The successful candidate will have strong previous experience and success in cross team collaboration, influencing others and a long track record of efficient execution.  


What you’ll be doing:

  • Own the successful delivery and maintenance of our Global Onboarding program from end to end
  • Coordinate and drive accountability in geographically distributed logistical operations between IT support, IT systems engineering, security, compliance, management, and third parties
  • Communicate risks, expectations, and timelines to stakeholders and management
  • Be accountable for roadmap delivery including adoption and success criteria as defined by your stakeholders
  • Manage requirements documentation, milestone mapping, prioritization, and communication to facilitate project collaboration
  • Monitor program status and rapidly identify issues / risks. Succinctly communicate issues to relevant stakeholders and proactively collaborate to ensure timely resolution
  • Drive improvements for heavily operational processes with multiple stakeholder dependencies
  • Maintain compliance with IT and security policies and procedures


What we are look for in you:

  • Ability to communicate with technical and non-technical stakeholders in order to drive alignment
  • You are willing to learn and apply processes unique to the challenges at Coinbase
  • You have experience in successfully applying Lean, Agile, ITIL, or process improvement to previous workflows
  • You are an expert at coordinating highly technical and non-technical teams
  • You are self-motivated and can demonstrate a sense of urgency in high-intensity environments
  • You design and improve procedures that solve problems in simple and scalable ways
  • You enjoy shifting between operations, project management and strategy to help drive the program’s success 


Nice to haves:

  • Expert level Jira experience
  • Deep understanding of worker lifecycle management 
  • Certification in Program or Project Management
  • Advanced understanding of Google apps and JIRA
  • You have experience working in a high security and/or highly regulated industry
  • You have experience working in IT support
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Location

We are a remote first company with no centrally located HQ.

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