Technical Program Manager
What if you could change the way the world communicates?
What if you had the freedom of a startup and the resources of a global enterprise?
You’d break new ground. Raise the bar for performance. And do career-defining work.
That’s exactly the kind of environment we’re building together at RingCentral.
RingCentral's cloud-based communications platform connects more than 2 million users around the world, in ways that bring people, ideas, companies, and customers together.
The Innovation team is the engine that makes RingCentral go. From Engineering to UX/UI to CloudOps, this is the place where the biggest ideas in cloud communications are imagined, developed, and delivered. If there’s a better way to bring people together, RingCentral Innovation is finding it, iterating on it, and sharing it with the world.
We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity, and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!
RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.
Our Product team develops and manages features, interfaces and designs that set our applications apart. You drive strategy and development and your technical expertise will help our platform deliver the look, feel and function that redefines the way the world communicates.
Job overview:
RingCentral is looking for a Technical Program Manager to be a key leader in delivering products and features for the Strategic Partnership Product team. You will partner closely with product managers, developers, and other parts of the organization to launch best-in-class features and products. You will also work closely with partners to communicate status.
Responsibilities:
- Coordinate & track readiness for all requirements across functional groups including support, training, product management, engineering, operations, business services, billing. Ensure that all teams meet quality and delivery schedules.
- Foresee dependencies, risks, and issues -- build the appropriate program framework for projects and programs to lead the team to deliver quality. Work with stakeholders and teams to troubleshoot issues.
- Communicate system requirements and schedules to facilitate technical readiness with cross-functional and global teams.
- Define project schedules while focusing on regular and timely delivery of value. Organize and lead project status and working meetings. Prepare and distribute progress reports. Manage risks and issues. Correct deviations from plans.
- Communicate with key partners on progress and be involved in building joint plans.
- Drive weekly program reviews and communicate with partners.
- Collaborate closely with product management to build the right solutions and products.
- Communicate and collaborate with the Strategic Partner General Manager’s team to align dates and dependencies with the rest of the company.
Key attributes:
We are looking for a self-starter with a proven ability to execute both strategically and tactically. You are able to put a plan together while rolling up your sleeves to get the job done.
- Excellent planning and execution skills. You own and are accountable for delivering the execution of the overall strategy. You see opportunities for synergy and integration where others can't. You simplify complex processes. You are exceptional at planning and can anticipate and adjust for problems and roadblocks.
- Ability to drive and lead cross-functional teams. You are able to lead meetings, drive the teams, and point out issues. You can be counted on to exceed goals successfully. You steadfastly push yourself and others for results while maintaining diplomacy and strong relationships. You love to collaborate with peers, engineers, operations, product managers, executives, and designers and inspire them to do their best.
- Exceptional communication skills. You communicate information and ideas to individuals and teams in an articulate, focused, and compelling way.
- Partner Communications. You have the leadership ability to work with strategic partners and keep them informed of progress.
- Technical experience. You understand engineering delivery processes and can hold your own with developers and product managers.
Ideal Experience:
- Bachelor’s degree in Computer Science, Information Systems, Business Management, or related field and equivalent practical experience.
- 7+ years’ experience in Technical Program Management for product development
- Strong preference: Experience in Cloud, SaaS, Software, UC or telecommunicationsExperience in delivering global product solutions and/or with external partners
- Strong analytical, planning, and organizational skills with an ability to manage competing demands
- Excellent oral and written communications skills and experience interacting with both business and development individuals at all levels
- Ability to lead and engage individuals and teams located across multiple geographies and or cultures
- Exceptional results in delivering technical solutions to the market
- Experience in using Agile methodologies while managing large, complex projects with multi-function teams is preferred
- Proven experience taking large product releases from planning to launch
Benefits and Amenities:
- Centrally located in Belmont, CA (close to highways 101, 280, and 92)
- Comprehensive medical, dental, and vision
- Flexible PTO
- 401K match and ESPP
- Complimentary organic breakfast and lunch daily, and fully stocked break rooms
- On-site gym with free yoga and boot-camp classes
About RingCentral
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center, and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.