Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. 

First, a little about us, we’re a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Marketing Team to make sure we stay ahead of the competition. 

What if you could change the way the world communicates? 

What if you could share that story with the world? 

What if you had the freedom of a startup and the resources of a global enterprise?

You’d break new ground. Raise the bar for performance. And do career-defining work. That’s exactly the kind of environment we’re building together at RingCentral.

RingCentral’s cloud-based communications platform connects more than 2 million users around the world, in ways that bring people, ideas, companies and customers together. We’re the largest and fastest-growing pure-play provider in our space - growing at more than 30% every year, with a market capitalization of over $18 billion!

Our Marketing team uses data, strategy and creativity to share that story with the world in the most effective, relevant ways possible.

We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!

RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.

The Technical Project Manager, Web/eCommerce will be responsible for tracking major programs and initiatives in support of ecommerce platform evolution and organizational alignment. The role will also be responsible for departmental budget management and planning.

Technical Project Manager, Web/eCommerce Duties

• Develop, manage, and document (in the agreed format) all production schedules, milestones, projections, estimates, and budgets for brand projects.
• Deliver project outputs in accordance with project plans, costs, and customer expectations.
• Develop integrated program delivery across ecommerce marketing and technology initiatives identifying, defining, and communicating risks and change requests before taking appropriate action to minimize impact on project success.
• Focus on prevention of slippage and overrun. Early identification of risk with suitable and proactive mitigation plans that are actively managed.
• Manage the test and acceptance process to attain global brand team signoff.
• Serve as primary point of contact amongst cross-functional teams to ensure all project milestones are met and moved along smoothly
• Coordinate organizational programs and alignment across operating functions and lead cross department meetings including agenda setting, action item ownership and follow-up.
• Partner with analytics team to analyze project data and present trends, insights and strategic recommendations
• Manage web & ecommerce budget tracking, forecasting and annual planning process.
• Reporting into the Director of Program Management on the Global Web and eCommerce team, coordinate input from all project members, ensuring individual project tasks are assigned to team members. Hold regular meetings to monitor progress, and ensure all tasks are completed on time.
• Ensure that all work is produced in accordance with appropriate processes and that opportunities for improvement are identified and agreed upon.
• Ensure the project tracker is updated and maintained.
• Attend regular project meetings to report project progress.
• Serve as main POC for development agency and manage backlog of work including establishing a regular release cadence

Requirements

• Experience working in Agile Methodology
• Experience working within teams building ecommerce systems or other high-availability web-based applications
• Experience with issue and bug management systems such as the Atlassian suite (e.g., JIRA, Confluence) and project management tools such as (Wrike, Airtable, etc.)
• 7+ years of digital and technical project management experience managing projects through the entire lifecycle, from inception to go live
• Experience working on global programs with teams spanning multiple countries and time zones.
• Solid understanding of the ecommerce landscape, including ecommerce platforms and relevant integrations with other systems, analytics,
• Ecommerce project management experience, either within an agency, systems integration consultancy, or online/digital department of an established retail brand
• Project management experience in software development or systems integration working on medium-sized and/or complex projects
• Military experience a plus

What we offer: 

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.) 

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits

• 401K match and ESPP

• Flexible PTO

• Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace

• Paid parental leave and new parent gift boxes

• Pet insurance

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Rocket Lawyer services that provide legal advice, document creation and estate planning

• Employee bonus referral program

RingCentral’s Marketing team uses data, strategy and creativity to share our story with the world—and this is a once-in-a-career chance to help plan, coordinate, implement, and oversee it. As part of the global leader in the Unified Communications space, you’ll be supported with the resources to produce work that not only moves the needle, but moves markets.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone. 

RingCentral is headquartered in Belmont, California and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.