Telehealth Implementation Manager

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 Doximity is transforming the healthcare industry. Our mission is to help doctors save time so they can provide better care for patients.

We value diversity — in backgrounds and in experiences - and strive to build an environment with exceptional people who don't fit a mold. Healthcare is a universal concern, and we need people from all backgrounds to help build the future of healthcare.

In this role, you will be responsible for creating a positive customer experience guiding the successful launch of our DialerPro telehealth tool to Hospital IT departments and end users. 

How you’ll make an impact:

  • Own implementation success from project kickoff to go-live, leveraging strong project management skills and deep product knowledge.
  • Perform new customer onboarding which includes: Handoff from sales with defined goals, successful client onboarding, product configuration, data transformation and QA as needed. 
  • Provide user documentation, training and other implementation-related needs.
  • Develop client facing material and educational resources with the help of our marketing team
  • Proactively lead kickoff and bi-weekly calls with the client during the implementation process
  • Create and maintain timelines for client and internal stakeholders
  • Develop and build relationships with key stakeholders and decision makers to drive product adoption
  • Work between departments and teams to reconcile competing priorities to maximize overall client satisfaction
  • Measure project success and provide monthly reporting to showcase engagement
  • Identify and escalate challenges related to client satisfaction to supervisor and other senior team members before problems become critical
  • Work with Sales to develop project tasks, timeline and align product and client needs with their operations

What we’re looking for:

  • 4+ years of client facing experience
  • Proficient in Excel 
  • Thrives in an ever changing fast-paced environment
  • Superior attention to detail
  • Strong communication and customer service skills
  • Quick learner with ability to multitask, work independently, think critically and problem solve  
  • Relentless quest for process improvement
  • Problem solving and analytical mindset
  • Communication and customer presentation skills

Benefits & Perks

  • Generous time off policy
  • Comprehensive benefits including medical, vision, dental, Life/ADD, 401k, family benefits, flex spending accounts, equipment budget, and continuous education budget
  • Pre-IPO stock incentives
  • .. and much more! For a full list, see our career page


About Doximity

We’re thrilled to be named the Fastest Growing Company in the Bay Area, and one of Fast Company’s Most Innovative Companies. Joining Doximity means being part of an incredibly talented and humble team. We work on amazing products that over 70% of US doctors (and over one million healthcare professionals) use to make their busy lives a little easier. We’re driven by the goal of improving inefficiencies in our $3.5 trillion U.S. healthcare system and love creating technology that has a real, meaningful impact on people’s lives. To learn more about our team, culture, and users, check out our careers page, company blog, and engineering blog. We’re growing fast, and there’s plenty of opportunity for you to make an impact—join us!

Doximity is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.


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Technology we use

  • Engineering
  • Product
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • GoLanguages
    • RailsLanguages
    • GraphQLFrameworks
    • KafkaFrameworks
    • KubernetesFrameworks
    • Vue.jsFrameworks
    • ElasticsearchDatabases
    • SnowflakeDatabases
    • LookerAnalytics
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • ZeplinDesign
    • FlintoDesign
    • AsanaManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • SlackCollaboration
    • ZoomCollaboration
    • Happy FoxCollaboration
    • Google MeetCollaboration
    • Google SheetsCollaboration

Location

500 3rd St, San Francisco, CA 94107

An Insider's view of Doximity

How does the company support your career growth?

I have been really impressed with Doximity's ability to lean into flexibility. Whether that meant quickly developing a telehealth platform or improving our diversity & inclusion efforts, all during a pandemic, our leaders enabled us to lean into new decisions that have created positive impact. This trust and support has definitely helped me grow.

Felix

Diversity, Equity, Inclusion, and Belonging Manager

What are Doximity Perks + Benefits

Doximity Benefits Overview

We take pride in the culture we’ve built and recognize that our company is successful when our people are successful. That’s why we’ve put in place competitive benefits and thoughtful perks to ensure every employee is supported throughout their career and can put their best foot forward while at Doximity.

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee awards
Flexible work schedule
Remote work program
Doximity has always had a “work from home Wednesday” policy for HQ employees, where every employee works from home once a week to save time on commuting and GSD* (Get Stuff Done).
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
We offer behavioral health benefits which give employees unlimited access to licensed counselors who can support employees through personal or work-related issues.
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
We offer Traditional (pre-tax & after-tax) and Roth 401k (after-tax) through Fidelity. Doximity will match contributions up to $3,000 annually.
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Doximity's benefits include dependent care FSA plans that allow for child care reimbursement.
Generous parental leave
This includes 6-8 weeks paid leave for birth moms, 6 weeks paid leave for baby bonding, and up to 12 weeks paid leave for non-birth giving parents.
Family medical leave
Adoption Assistance
We've provide reimbursement for up to $10,000 for fertility and adoption-related expenses. Examples include (but aren't limited to) egg freezing, IVF treatment, counseling,, adoption fees & more.
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
We offer flexible paid time off from work that can be used however you want. Whether it’s vacation, personal days, or sick days, we encourage employees to take time off to rest and recharge.
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Every Monday, Tuesday and Thursday we offer customizable catered lunch. Review the weekly menu and filter options by diet, meat preference, or dish ratings and reviews.
Free snacks and drinks
Some meals provided
Every other Friday, employees can sign up for “shack lunch” which assigns each employee to a lunch team. The team chooses a nearby restaurant and can enjoy a delicious lunch on Doximity.
Company-sponsored happy hours
Onsite office parking
Fitness stipend
Home-office stipend for remote employees
Having the right tools or office equipment are key to making remote work productive and successful. That’s why we offer every employee a stipend to use towards their home office.
Mother's room
Professional Development Benefits
Job training & conferences
Those who have been with Doximity for at least one year are offered a $2,000 annual ​budget that can be used towards attending conferences, participating in training, and providing general resources
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Personal development training

Additional Perks + Benefits

Offsites– Offsites are a huge part of Doximity’s culture. Every quarter, we plan a trip as a team to get to know one another on a personal level, set goals, and have retrospectives on what is working well and what needs improvement. Teams generally get together for 1-3 trips throughout the year.

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