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Legal Tech • Software • Generative AI
The Enterprise Customer Success Manager will drive adoption and satisfaction of legal tech solutions, manage client relationships, and contribute to product evolution, ensuring a high retention rate and client success.
Top Skills:
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Legal Tech • Software • Generative AI
As a Customer Success Manager at Eve, you'll drive client success and growth, maximize product utilization, manage onboarding, and enhance client relationships while providing feedback for product evolution and implementing strategies for client retention and satisfaction.
Top Skills:
Legal Tech SolutionsSaaS
Company Overview
Eve is an industry leader in legal tech, empowering plaintiff attorneys with AI-driven solutions to achieve better outcomes for their clients. Our core values—Excellence, Visionary Innovation, and Elevation—drive everything we do. We are committed to providing tools that transform the legal industry and support our clients' success at every step. Targeting a total addressable market (TAM) of over $500 billion, we are positioned at the forefront of a rapidly expanding industry.
Why Join Eve
As an early hire on our RevOps team, you’ll be responsible for ensuring the sales team operates at peak efficiency every day. You’ll own the systems, processes, and insights that help AEs move faster, stay compliant with our GTM process, and focus on selling. You’ll partner closely with Sales, Finance, and Marketing to streamline daily workflows, reinforce process hygiene, and drive continuous improvements that increase sales velocity and deal quality. You’re the person who notices when something’s slowing down the team—and fixes it before they even ask.
What You'll Do
- Drive day-to-day sales process execution and operational rigor across the sales team
- Monitor and enforce CRM data hygiene, pipeline accuracy, and compliance with sales processes (e.g., stages, fields, close dates, activities)
- Build and maintain dashboards, reports, and scorecards to track pipeline health, activity metrics, and enablement effectiveness
- Assist with territory planning, forecasting, and strategic decision making by leveraging data
- Support rollout of new processes, tools, and GTM motions
- Collaborate with Sales, Marketing, and Finance to implement automations and tooling that improve rep efficiency
- Partner with Sales Leadership to identify bottlenecks, implement process improvements, and drive forecast accuracy
- Own sales playbook documentation and help translate GTM strategy into daily sales execution
What We're Looking For
- 4–7 years of experience in Sales Operations, Revenue Operations, or Enablement at a SaaS company
- Deep understanding of B2B sales motions (ideally mid-market and enterprise) and sales pipeline management
- Experience working in HubSpot (preferred) or Salesforce CRM, including admin-level fluency in workflows, custom fields, reports, and dashboards
- Strong project management and organizational skills—you can keep multiple trains running on time
- Excellent communication and collaboration skills—especially with Sales, Marketing, and Ops teams
- Passion for driving accountability, structure, and process in high-growth, fast-paced environments
- Comfort using tools like Outreach, Gong, ZoomInfo, and HubSpot, Google Sheets, etc.
- Hands-on, low-ego, and energized by supporting a high-performing sales team
Nice To Have
- Experience at an early-stage or vertical SaaS startup
- 2-3+ years of management consulting or other related roles
- Familiarity with sales methodologies like MEDDPIC
- Knowledge of AI or automation tools used in sales processes and analytics
Benefits
- Competitive Salary & Equity
- 401(k) Program & company match
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Commuter Benefits
- Autonomous Work Environment
- In-Office/Home Office Setup Reimbursement
- Flexible Time Off (FTO) + Holidays
- Quarterly Team Gatherings
- In office Perks
Eve San Mateo, California, USA Office
1825 South Grant Street, San Mateo, CA, United States, 94402
Eve San Mateo, California, USA Office
71 E 3rd Avenue, San Mateo, CA, United States, 94402
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
