Account Coordinator

| San Francisco
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WHO WE ARE

Postmates enables anyone to have just about anything on-demand. We pioneered the on-demand space and currently serve 4000+ cities with a fleet of more than 400,000 Postmates and the largest network of merchants in the US. We’re changing the landscape of commerce by making cities our warehouses, providing the delivery infrastructure, and connecting our customers to any product, anywhere, anytime. Postmates isn’t just an app, it’s a way of life and a part of pop culture. We are the O.G. of on-demand and we’ve given people a new superpower — the ability to Postmate anything from anywhere. We’re building a movement to make Postmates a verb: Postmate it.

As an Account Coordinator, you play a critical role in executing business for our merchant partners. You’ll work hand-in-hand with Account Managers and operational teams to ensure merchants’ needs are met. This includes orchestrating the initial on-boarding set-up for multi-location partners, aiding in creation/analyzing of reporting, preparing presentation decks, and more. This role provides experience in key high-level Account Management skills, therefore providing an excellent opportunity to grow within our Account Management division at Postmates. Join us as an Account Coordinator and start your career at this innovative and exciting company!

YOUR RESPONSIBILITIES

  • Launch brand partnerships on a national scale
  • Learn reporting systems/processes to provide Account Managers insight into the health and growth of their partnered accounts
  • Assist key partners with operational and growth strategies to increase sales
  • Identify risks and opportunities across portfolio
  • Prepare merchant presentations for Account Managers’ Quarterly Business Reviews.
  • Work cross-functionally with product managers, sellers, and account managers to identify areas of opportunity in process flow
  • Meet quarterly/annual project-based goals
  • Assist key partners with operational and growth strategies to increase sales
  • Recurring account management shadowing and training with the goal of advancing through the Account Management organization

OUR REQUIREMENTS

  • GSuite / MS Office proficiency, particularly with spreadsheets
  • Solid work ethic – This includes good attendance, the ability to follow procedures, and excellent organizational skills
  • Familiarity with Salesforce, or other CRM tools
  • Excellent communication skills through various digital communication including email and over the phone
  • Excellent time management skills and the ability to multi-task while upholding a high level of accuracy
  • Ability to pull/create reports and analyze data
  • Demonstrated excellent written and verbal communication skills
  • Highly organized with superior project management skills

OUR PREFERRED QUALIFICATIONS

  • At least 1 year of experience in a customer-facing role
  • Bachelor's degree

BONUS POINTS

  • Postmates User
  • Previous restaurant or retail experience

YOUR BENEFITS

Postmates has your back. In our impact-first work environment, we value huge company vision. As you strive to build the future with us, we’ll support you with a competitive salary and equity plan, along with access to our 401k plan and robust benefits including: health benefits, flexible paid time off, parental benefits, and food perks.

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Location

Our office is just steps away from where all the tech, artistic, and cultural happenings are, including SF MOMA, Moscone Center, and so much more.

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