About Zipline

Do you want to change the world? Zipline uses drones to deliver critical and lifesaving medicine to thousands of hospitals serving millions of people in multiple countries. Our mission is to provide every human on Earth with instant access to vital medical supplies. Join Zipline and help us make this a reality for billions of people

About you and the role

Zipline is rapidly expanding our instant healthcare delivery solution across the African continent, and much of this growth is driven by partnerships with multilateral, bilateral and philanthropic organizations in the global health community. Read here about how we partnered with Gavi and UPS to deliver Covid-19 vaccines in Ghana! We are looking for a dynamic and talented Account Manager to join our Global Health Partnerships team and provide support at all points of the customer lifecycle. Success requires a love for client-facing work, strength in stewarding high-profile relationships, and outstanding proposal writing skills. The ideal candidate demonstrates radical ownership mentality, strong attention to detail, an ability to multitask across multiple workstreams, and has experience working with donor organizations in public health.

What you’ll do

• Support the team in managing a pipeline of highly qualified donor prospects and closing revenue by providing both pre- and post-sales support
• Collaborate in the creation of tailored content for prospective partners, including presentations and proposals that evangelize the benefits of Zipline’s service
• Research available grants and RFPs, assess alignment with Zipline’s goals, and develop compelling written proposals outlining novel programs that contribute strategic value and also lay the foundation for business use cases
• Conduct research about and be intimately familiar with all of our strategic and donor partner accounts, including each one’s priorities, objectives, and the key stakeholders involved
• Create a vision for the lifecycle of our critical partnerships by helping design and execute account plans for all existing and newly added partners, strategically positioning Zipline and our messaging throughout the engagement
• Identify and help execute opportunities for future partnership growth
• Assemble and share regular updates with Zipline’s partners on the status of projects; attend and eventually lead partner update meetings
• Complete quarterly or annual reports and budgets as required by donor partners
• Provide ad hoc project support for new use case trials and other collaborative initiatives
• Continuously gather feedback from partners in order to improve Zipline’s engagement within the global health community
• Thoroughly understand interdependent aspects of Zipline’s business, including aviation, fulfillment operations, health systems integration, regulatory compliance, and value to government partners

What you’ll bring

• 3+ years of experience in a client facing role in public health or international development, preferably stewarding relationships with donor and grant-making institutions
• Excellent verbal and written communication skills
• Effective and efficient management of senior level relationships
• Ability to build trust quickly because you are authentic, direct, and have strong empathy for our partners
• Experience with proposal development and grant writing
• Confidence presenting updates to and inspiring a sophisticated audience
• Project management experience, with a natural ability to multitask and work cross-functionally
• Entrepreneurial mindset, self-sufficiency, and adaptability

Location: can be flexible

What else you need to know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!