Account Manager (LatAm) at Wish

| San Francisco
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Account Managers are experts at providing our merchants with the comprehensive support that makes our site the best platform anywhere to market products to consumers. As a member of the WishX team, your goal is to grow merchandise sales volume with your portfolio of merchant partners. A successful account manager will be able to effectively identify growth opportunities and work with external partners and internal stakeholders to remove barriers and find solutions for merchants.
The ideal candidate is passionate about Wish and e-commerce growth at scale, has a strong innate curiosity, and the ability to thrive in a dynamic, fast-paced environment.
#LI-EL1

What you'll do:

  • Provide account management for LatAm Wish merchants, including merchants from strategic partner channels
  • Based on detailed understanding of Wish marketplace product and policies, lead merchant trainings and disseminate best practices to grow merchant sales on Wish
  • Generate educational and training content to be featured on Wish Seller Central
  • Lead merchant interaction for LatAm onboarded merchants from initial sale to long-term seller success (metrics: product count growth, GMV growth, conversion rate, TTD, store rating)
  • Based on business performance metrics, develop merchant improvement plans and work with sellers to set goals and achieve them
  • Represent Wish at industry, partner events and business associations

Who you are:

  • Bachelor’s degree required
  • Must be fluent in Portuguese and Spanish
  • 3-7 years of experience in account management or customer success roles in a consumer focused environment
  • Experience with eCommerce, logistics, payments, product data management
  • Excellent time management, written and communication skills, detail oriented and data driven 
  • Not afraid to roll up sleeves to work hands on with merchants and external partners
  • Passionate can-do attitude. Not afraid to try, learn and improve, ability to work in a fast paced team environment

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
Individuals applying for positions at Wish, including California residents, can see our privacy policy here.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • RedisDatabases

Location

Our San Francisco office is located in the Citigroup Center with direct access to BART and surrounded by amazing restaurants and coffee shops.

An Insider's view of Wish

How do you collaborate with other teams in the company?

As a designer at Wish, we primarily work cross-functionally with product managers and engineers to deliver creative solutions. However, it’s also important to include other teams to get better feedback and perspective. For example, I work with our customer support teams to gather user feedback and apply that directly to my design solutions.

Lorna

Product Design Lead

How has your career grown since starting at the company?

My goal coming out of university was to learn how to scale the infrastructure of a growing company. Larger tech companies have mostly solved these scalability problems and Wish gave me the opportunity to solve tough problems hands on. Wish is now handling 100x the traffic since I joined and I'm still learning new things everyday.

Vitaliy

Manager, Software Engineering

What are Wish Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wish covers 100% of medical, dental & vision monthly premium costs for employees and their dependents.
Life Insurance
Pet Insurance
Wellness Programs
Wish offers a fitness allowance.
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Shuffle Board.
Stocked Kitchen
Fitness Subsidies
Wish offers a fitness allowance.
Professional Development Benefits
Job Training & Conferences
Wish offers "Wish for Leaders" management training program as well as other Learning & Development workshops.
Promote from within
Mentorship program
Continuing Education stipend
Wish offers up to $500 per year for job related professional development activities.
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