Account Manager
About Calm
We have a simple mission at Calm: To make the world a happier and healthier place.
The heart of Calm is digital but the brand is expanding offline into a variety of products and services that bring more peace, clarity and perspective into people’s busy lives. We are building Calm into the Nike of the Mind. We believe Calm can become one of the most valuable and meaningful brands in the world.
Over 75 Million people have downloaded the app and we are growing by 100,000 new downloads a day. The company is profitable and headquartered in San Francisco, CA.
Calm was co-founded by Alex Tew (Million Dollar Homepage) and Michael Acton Smith (Mind Candy, Moshi Monsters, Firebox).
Mission
To own and grow account management program for SMB and Mid-Market B2B accounts. This person will be responsible for the onboarding of new SMB/MM accounts, managing the relationship and relaying product and experience feedback to the wider B2B team. This person knows how to manage partner relationships, interpret their performance metrics, and come up with creative solutions to address their concerns. This person is a self-starter; willing to dig into the details and work with the account management team to build a best-in-class account management program. Top candidates have experience in B2B whether that is in customer support, success, or account management. Preferable 1+ year of account management with 2+ additional years in sales, support, or success.
The Ideal Candidate
- Has 3+ years combined of account management, customer success, or similar role
- Has a wellness background - benefits is a plus!
- Thrives in a rapidly changing environment and enjoys getting hands dirty
- A team player who’s able to work in a fast-paced environment with technical and non-technical teams
- Strong communication skills in person, on the phone and through email
- Has small- to mid-size SaaS company experience
- Experience with CRM and Account Management Tools
Outcomes
- Build and maintain strong relationships with partners’ executive, HR and operational teams while being their internal advocate
- Gain a deep understanding of our partners’ wellness goals and turn data into compelling stories and actionable insights to help them succeed
- Lead and perform quarterly business reviews with customers to drive renewals and partnership expansions
- Become a Calm expert and share best wellness practices with partners
- Provide regular feedback to internal cross-functional teams to inform our product development
Competencies
- Solutions-oriented
- Ability to collaborate with different individuals across the organization and a “roll-up the sleeves” approach to accomplish all necessary tasks
- A self-starter with excellent organizational skills, able to handle various tasks at once and the ability to work as part of a team
- Strong communication skills in person, on the phone and through email
- “Get it done now” attitude
- Familiar with Salesforce and Salesforce best practices
- Comfortable running filter based reports, analyzing data in analytic engines
- Experience with SQL, Jira, and Tableau is a plus
Benefits
- Competitive salary and equity
- Unlimited PTO
- We pay your medical, dental, & vision insurance premiums
- 401K
- Commuter benefits
- Life insurance and disability benefits
- Apple equipment
- Opportunity to work with a product focused on making the world happier and healthier
- And much more!
Calm is deeply committed to diversity, equity and inclusion, both in our hiring practices and in our experiences as a Calm employee. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination.
Calm is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Calm is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Calm’s Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.
