Account Manager

| San Francisco | Remote | Hybrid
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Company Description

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market. 

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

Job Description

Account Managers are experts at providing our merchants with the comprehensive support that makes our site the best platform anywhere to market products to consumers. As a member of the Business Development team, your goal is to grow merchandise sales volume with your portfolio of merchant partners. A successful account manager will be able to effectively identify growth opportunities and work with internal stakeholders to remove barriers and find solutions for merchants.

What you'll be doing:

  • Grow sales in a portfolio of accounts, while developing and maintaining positive relationships with merchants
  • Demonstrate analytical thinking and use data to drive decision making
  • Engage and provide support for merchants via email, telephone, and onsite meetings
  • Support in the acquisition and onboarding of new merchants
  • Effectively handle and resolve merchant concerns and support issues
  • Leverage data to optimize merchant performance and guide merchant expansion

Qualifications

  • 2+ years of relevant experience
  • Previous experience in a similar marketing/sales/customer success role strongly desired
  • Strong personal presence, demonstrated in a partner/customer facing role
  • Proven ability to be scrappy and hit the ground running
  • Detail-oriented, and relentlessly resourceful
  • Knowledge of the e-commerce industry, with experience in CPA, CPM, CPC models desirable
  • Excellent verbal and written communication skills
  • Excellent organizational skills including prioritizing, time management, and meeting deadlines
  • Team-oriented but with the ability to work independently
  • Flexibility and ability to work autonomously in a demanding and ambiguous environment
  • Excellent customer service ethic with ability to focus on the job at hand
  • Bachelor’s Degree or equivalent work experience

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Additional Information

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.

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Location

Our San Francisco office is located in the Citigroup Center with direct access to BART and surrounded by amazing restaurants and coffee shops.

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