Who We Are

HomeLight is a venture-backed technology startup revolutionizing the $1 trillion real estate industry. Our mission is simple – we empower people to make smarter decisions during one of life’s most important moments: buying or selling their home. 

HomeLight’s technology analyzes millions of home transactions to determine which agent or cash buyer is right for you. We also offer innovative financing and closing solutions, creating an end-to-end real estate experience that's simple, certain, and satisfying. 

We pride ourselves on our company culture – but don’t just take it from us. We’ve been recognized as a best place to work by Forbes, Inc. Magazine, and the San Francisco Business Times. Our team breaks barriers every day while staying committed to HomeLight's goals and core values, which is a crucial element to our shared success.

Who You Are

You are a go-getter, fueled by curiosity with a drive to get to the root of a problem. We are looking for an Agent Experience Advocate to join our team and help our current and future clients be successful in the ever-changing world of real estate. 

What You’ll Do Here

You will serve as the first contact point for our customers that reach out to us via our support channels (email, chat, ticketing). As an Agent Experience Advocate, you will:

• Educate and empower our customers to be better Disclosures.io users
• Advocate for users by providing feedback to the product and engineering team on improving the platform to solve our customers’ challenges better
• Serve as an internal resource across all HomeLight departments by being a product expert

You Have

• Experience providing multi-channel support (email, phone, chat, and zoom)
• An understanding of the Agent and Transaction Coordinator workflow
• Excitement interacting with people and building relationships with your customers
• Adeptness empathizing with customers in a genuine way that lets them know you care about their issues 
• Discernment to ask open-ended questions vs. close-ended questions to understand an issue best
• The ability to explain technical matters in simple terms, have serious attention to detail, and strong follow-through
• A college degree in a relevant field