Associate Account Executive

| San Francisco
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What’s going on:
We are in the midst of building a world-class multi-channel sales organization and we are looking for the sales leaders of tomorrow to help us expand beyond the 30,000+ e-commerce companies that use, love, and trust Shippo today! 

This role will lay the foundation for Shippo’s success by engaging with our highest quality prospects who have signed up, guiding them through the value of our product, and ultimately moving them forward in becoming a lifelong customer. As Shippo’s first point of contact, you play a key role in building the Shippo brand and creating an unparalleled customer experience.

We are looking for a creative and dedicated teammate that has an entrepreneurial spirit and the ability to manage a high volume customer funnel, and who possesses a results-driven grit that will take Shippo to the next level. 

DISCLAIMER: We are not looking for someone who enjoys a traditional day-to-day routine, rather, a curious collaborator who wants to solve real business problems and make an uncommon impact!

What you’ll do: 

As an Associate Account Executive, you'll help drive growth through new logo acquisition by working closely with strategic leads and identifying their unique business needs. 

  • Manage a full sales-cycle from initial interest through sales activation of highest scored leads
  • Build relationships with decision-makers at all levels across a diverse industry set
  • Maintain active engagement with MQLs through multi-channels simultaneously [phone, email, meetings, chat]
  • Strategically prioritize opportunities and manage high volume inbound pipeline
  • Become a shippo product expert and explain technical concepts in a way that is comfortable and easily absorbed by non-technical users 
  • Maintain up-to-date knowledge on our product and it’s value to customers 
  • Work with cross-functional teams to improve both product and process
  • Think critically about sales data and recommend new and scalable strategies
  • Identify inefficiencies and pain points in existing workflows for prospects/customers and clearly communicate how we can solve these issues
  • Use Salesforce and sales tool stack to manage all lead data to uphold the integrity 
  • Deliver the prospect experience that you would personally want to have 

What you’ll bring: 

  • 2+ years of professional experience in sales, support or customer-facing role
  • Previous experience selling through multiple channels: phone, email, chat
  • Love to be in a fast-paced, high-growth, and an always improving environment 
  • Self-starter and quick thinker who thrives in ambiguous and rapidly changing situations 
  • Strong storytelling, listening, and customer relationship skills: empathy, communication, integrity, and high-quality question asking
  • Excellent organizational skills and the ability to prioritize between competing priorities 
  • Exceptional writing skills with attention to grammar and tone
  • Passion for learning and eagerness to dive into the complex world of shipping/logistics
  • Bachelor's degree or equivalent experience 
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Location

731 Market Street, San Francisco, CA 94103

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