Business Operations Manager- Closing Services at HomeLight

| San Francisco
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About HomeLight

HomeLight’s vision is a world where every real estate transaction is simple, certain, and satisfying. We provide software and services to home buyers, sellers, and real estate agents including HomeLight Agent Matching, the investor matching platform Simple Sale, HomeLight Home Loans, and HomeLight Closing Services. Each year, HomeLight helps hundreds of thousands of clients connect with top real estate agents, and it facilitates billions of dollars of real estate on its platform.

Who You Are

You are an analytically-minded business athlete eager to take on a role that would position you to make a huge impact at a high-growth tech startup. You have a demonstrated history of successful project execution across various functions in an organization, including operations, engineering, sales and senior management.

Closing services is at the heart of the home buying and selling experience. The experience is slow and in desperate need of disruption. HomeLight is building the first successful national home-purchase settlement services franchise and is seeking the strongest operational and analytical minds to build data-driven operations. 

What You’ll do

  • Work directly with HomeLight’s executive team to build, optimize, and run scalable processes and product improvements to improve the company’s core profitability
  • Make recommendations to ensure our staff is able to support our planned business/sales growth including HomeLight Home Loans, Cash Close, and Simple Sale
  • Engage directly with our agents in order to receive feedback and brainstorm ways to improve our agent experience while ensuring quality control of any data product enhancements
  • Manage the process of planning out and executing new cross-functional projects involving various HomeLight stakeholders
  • Create analyses, metrics, and dashboards to monitor business performance as needed to support the optimization of HomeLight’s national title and escrow business
  • Be an all-around team player - as an operator in a growing start-up your responsibilities will constantly be growing and evolving

You Have

  • 4+ years professional work experience in top-tier management consulting, investment banking or a high-growth tech company
  • Intellectual horsepower and the ability to think through a broad range of business issues
  • Excellent analytical skills, including the ability to analyze data, draw conclusions, and offer recommendations
  • Strong Excel skills
  • Desire to take initiative, comfort with change and ambiguity
  • Ability to manage, track and prioritize a large number of tasks
  • Great verbal and written communication skills and the ability to interact with diverse groups, including senior management, sales and engineering
  • Familiarity with SQL or any other form of database querying language required
  • MBA degree a plus

The Perks

  • Medical, Vision, Dental
  • Parental Leave Benefits
  • 401(k)
  • Commuter Benefits
  • Paid Time-Off
  • Volunteer Time-Off
  • Catered Lunches and Fully-Stocked Kitchen Onsite
  • Corporate Gym Membership
  • Company Events: Annual Retreat, Happy Hours, & More!
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • SQLAnalytics
    • ExcelAnalytics
    • PeriscopeDesign
    • HomeLightCMS
    • HomeLightCRM
    • Google SuiteEmail

Location

100 First Street, San Francisco, CA 94105

An Insider's view of HomeLight

What's something quirky about your company?

We enthusiastically celebrate random and obscure “holidays” such as “National Blueberry Pancake Day,” “National Make a New Friend Day” or “National Popcorn Day” thanks to our office managers who set up treats and experiences to bring the team together in relaxed and fun ways throughout every work week.

Molly

Director of Offline Marketing

What does your typical day look like?

Each day begins with stand-up at 10:30a.m. and we might have another meeting or two sprinkled in throughout the day. Most of the day is dedicated to engineering focus time, which I love. Still, everyone on the team is fairly interruptible, so it's easy to have quick, ad-hoc technical discussions when you get stuck or need a second opinion.

Raquel

Software Engineer

What unique initiatives do you have that encourage innovation?

Increasing transparency and removing inefficiencies in the home purchase transaction is at the core of how HomeLight Closing Services makes decisions. Deeply understanding the pain points of our clients and real estate agents as part of the design process motivates us to build products and processes that go beyond industry conventions.

Ajit

Director of Operations

What’s the vibe like in the office?

The SF office embodies our "Work Hard, Ski Hard" value proposition, by allowing proper time off & flexible work schedules. Upper management encourages everyone to work hard, but wants to make sure that their team is spending equal time with their family & friends. The office fosters a positive and comfortable work environment.

Jenna

Technical Recruiter

What are HomeLight Perks + Benefits

HomeLight Benefits Overview

* One of the fastest growing PropTech start-ups in the U.S; empowering both consumers & real estate agents.
* Engineering team of 30+ people (~30% D&I), giving you the opportunity to be one of our fore-front members with lots of room for upward movement.
* Building brand new products as we expand into new marketplaces!
* Voted one of Inc. Magazine’s & Comparably’s Best Workplaces in 19’ & Ranked Top 100 in Deloitte’s Fast 500.
* Official Tier 1 sponsor of the U.S. Ski & Snowboard team
* Sponsored “Girl Geek” events & professional development reimbursement program
* Competitive Maternity / Paternity policies + quarterly date night stipend
* Check out our Glassdoor reviews!: https://www.glassdoor.com/Overview/Working-at-HomeLight-EI_IE1156474.11…

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Company sponsored family events
Acme co. sponsors family oriented events Quarterly.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Eligible employees get 30 days of paid sabbatical after their first 4 years of working at HomeLight!
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
HomeLight hosts company outings Monthly.
Free Daily Meals
Employees get free lunch 2-3 days per week.
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Continuing Education stipend
Online course subscriptions available
Customized development tracks
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