At Talkdesk, we are the disruptors of an antiquated multi-billion dollar industry. Our born and bred cloud product is changing the way our customers service their customers. With more than 50% of our headcount dedicated to research and development (R&D), we are able to innovate and optimize our product at an exponential rate. Our software has been recognized by Gartner, Frost & Sullivan, Forrester, and Forbes as being on the bleeding-edge. Our fast-paced environment allows those who are gritty, driven and opportunistic to thrive. Our intensive two-week training sets our reps up for success, empowering them to close business faster. If you want to join a hyper-growth company impacting an evolving industry, then come enjoy the ride.

Responsibilities:

• Define Commercial Sales goals with leadership team and implement processes, infrastructure and hiring to execute against set goals and quotas
• Hire, lead and mentor multiple Commercial Sales AEs
• Manage prospects from delivery from our Sales Development Representatives (SDR) to the handoff to our Professional Services Team with the ability to articulate our value proposition, navigate objections and foster relationships
• Collaborate with our Client Services, SDR and Marketing teams to optimize sales and customer satisfaction
• Conduct web-based demos and develop materials necessary to accelerate customer acquisition
• Cultivate lasting business relationships with customers through consultative sales tactics and effective account management practices
• Use Salesforce.com to maintain excellent records and report on Commercial Sales activity and metrics
• Establish methods to articulate and sell all Talkdesk products & services
• Understand and internalize the Talkdesk mission and vision and translate them into a Commercial Sales strategy
• Participate in regular company and office meetings to share Commercial Sales progress, identify blockers and drive resolution
• Help to solidify the competitive posture of Talkdesk

Requirements:

• BA/BS degree required
• 4 - 6 years of experience in sales functions - preferably Mid-Market Sales for technology products
• 3+ years experience working in the SaaS industry
• Experience with building, managing and guiding Sales teams towards set goals
• Proficient with web-based demo software and tools
• Strategic thinker with the ability to execute both short-term and long-term sales plans
• Strong planning, writing, presentation and communication skills
• “Hunter” mindset with the ability to learn, adapt and improve constantly
• Strong interpersonal skills and willingness to excel in a team-oriented atmosphere
• Ability to work in an open office environment and to provide and receive feedback professionally
• Minimal travel may be required

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.