About The Role & Team

Amplitude is rapidly expanding its customer base and we are looking to bring someone onto the team who can help build customer relationships and grow accounts in the SMB segment. This individual will work closely with both the Sales and Customer Success teams to ensure an ideal on-boarding process, long term customer experience with Amplitude, and ultimately drive upsells for an existing book of business.

 As a Corporate Account Manager, you will: 

• Work with AEs and CSMs to establish a regular cadence of communication with assigned customers
• Leverage understanding of customer portfolio to prioritize customers and drive expansion within key accounts
• Help establish a scalable and accurate expansion forecasting process
• Handle order form drafting and working with deal desk if and when complex expansions are required
• Find alignment and buy-in from stakeholders on initial processes
• Adapt processes as business needs change and teams grow/change

You'll be a great addition to the team if you have: 

• At least 1 years in a customer-facing role, (either account management, new business sales, or sales development)
• Excellent relationship building skills with demonstrated success building relationships with Executives within customer accounts

• Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
• Experience negotiating and handling commercial conversations with customers
• Ability to spot issues and problem solve with exceptional attention to detail

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 

We care about the well-being of our team: along with excellent health insurance, we offer flexible time off, a monthly wellness stipend, delicious in-office lunch, dinner, & snacks, commuting benefits, a 12-week parental leave, a generous Learning & Development stipend, and a full 10 year window to exercise your stock options. 

The Product: Amplitude is the world's #1 product intelligence platform– we empower teams to use customer data to build great product experiences for growth. We’re super proud of what we’ve built and continue to build on: a platform that enables companies to thrive. 

Other fun facts about Amplitude: 

• Founded in 2012, Amplitude is backed by Sequoia Capital, IVP, Battery Ventures, Benchmark Capital, Y Combinator and other top tier investors.
• Twenty of the Fortune 100 are now customers of Amplitude as are innovative brands such as Atlassian, Twitter, FuboTV, and Thredup.
• We have offices in San Francisco (HQ), New York, Amsterdam, London, Paris and Singapore
• Our mascot is the datamonster, who loves to chow down on all your numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Amplitude’s D&I Commitment: Amplitude believes that diversity enables creation of better products, ability to solve complex problems, and drive more powerful solutions. In order to make diversity possible, we commit to striving to create an environment of inclusion: an environment focused on psychological safety, empathy, and human connection, which will allow employees of all backgrounds to feel the care they need to thrive.

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