Braze
Where your passion is welcome and your impact is real.
San Francisco, CA

Customer Onboarding Manager, Enterprise

Sorry, this job was removed at 7:40 a.m. (PST) on Tuesday, November 30, 2021
Find out who's hiring in San Francisco.
See all Sales jobs in San Francisco
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.

GLOBAL SERVICES & SUPPORT - INTEGRATIONS & ONBOARDING

Our mission is to help customers grow by driving value, delivering world-class support, challenging the status quo and creating solutions for business needs and outcomes. We create long-term partnerships with our customers that are built on trust. We’ve got a talented team of experts dedicated to helping customers get the most value out of Braze. We succeed by making others successful – providing a great customer experience, and we support each other along the way. To achieve this goal, we’re looking for a passionate Enterprise Customer Onboarding Manager.

WHAT YOU’LL DO

As an Enterprise Customer Onboarding Manager, you will own the critical early phase of the customer lifecycle, onboarding Braze’s new clients, and working with Customer Success Managers to deliver great results. You will be responsible for rapidly understanding each client’s business requirements and managing the program delivery, driving them to realize a fast time-to-value from their investment in Braze as efficiently as possible.

Core Objectives:

  • Project manage a portfolio of enterprise customer onboardings to successful outcomes, accelerating Time to Value, growing and retaining customers.
  • Collaborate with internal technical resources to empower and train customers to use Braze’s platform and powerful features as efficiently as possible.
  • Engage with customer stakeholders to understand their business and technical goals for using Braze, building credible relationships throughout the customer organization, from senior staff to Braze end users.
  • Coordinate effectively with client agencies and third parties to drive desired outcomes.
  • Help drive early adoption, setting KPIs and success metrics for ROI.
  • Advocate customer business use-cases to product development
  • Understand and document client stakeholder roles & hierarchy within a detailed account to ensure successful transitions to the Customer Success Manager team after onboarding.
  • Design and continually improve processes and materials that enhance efficiency and customer experience during onboarding.
  • Effectively deliver engaging enablement training and workshops.
  • Where required, tailor 1:1 onsite and remote onboardings to meet client needs and exceed expectations.

WHO YOU ARE

  • 2 years+ managing complex enterprise implementation projects across multiple senior client stakeholders at a SaaS company or similar.
  • 2 years+ managing complex enterprise programs in a related area, for example Consulting, Onboarding, Customer Success, Implementations, Project Management, or Technical Solutions
  • Significant project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2 etc).
  • Good communicator with strong influencing skills
  • Strong problem solving skills and ability to manage conflicting priorities
  • You’re known for being a good collaborator and can motivate or maintain enthusiasm throughout the onboarding engagement
  • High level of intellectual curiosity
  • You have technical domain knowledge of two or more of the following:  SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc).
  • Project management experience, dealing with large and complex implementations within highly matrixed organizations.
  • Familiarity of or have practiced Agile methodology

WHAT YOU CAN EXPECT

A great culture that delivers excellent benefits, and where openness, curiosity, collaboration and career growth are encouraged and supported.  You will also have the opportunity to work, daily, with Braze’s clients, many of whom are the most innovative and exciting global brands in the world.

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Team based strategic planning
Open office floor plan
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend

More Jobs at Braze

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about BrazeFind similar jobs like this