The Customer Success Advocate (CSA) is part of the Customer Success Organization at Sage Intacct. The CSA role is part of Sage Intacct's Customer Retention & Satisfaction team. The team is focused on improving Customer Sat as measured by our Net Promoter Score (NPS), minimizing renewal churn by improving product adoption, and promoting Sage Intacct's Customer for Life program as it relates to customer milestones, references, and Community involvement.

Responsibilities:

• Increase product adoption based on interacting with Sage Intacct customers as product-related questions and issues arise
• Serve as a liaison between Customer and Professional Services to provide detailed customer requirements for solutions
• Subject matter expert in Sage Intacct solutions
• Help drive Product Management roadmap through the voice of the Customer
• Work alongside Customer Strategy & Value Teams to drive product adoption
• Monitor product usage and patterns
• Recommend training paths for success by customer role
• Support escalation management
• Customer Account Review/EBR participation
• Aid in development and execution of customer onboarding deliverables
• Promote Customer Reference program for eligible customers
• Participate in Community Q&A
• Attend Sage Intacct Customer Meet-Up's
• Host weekly office hours for Corporate Account Managers

Requirements:

• Bachelor's Degree in Business, Accounting, or related field required
• Minimum 5 years' experience implementing, conducting demonstrations or using Sage Intacct
• Accounting & Sage Intacct product experience required
• Professional services, solution consulting, or consulting backgrounds desired
• Ability to interact with customers, review complex requirements and provide detailed solutions
• Ability to work with other departments at Sage Intacct (Professional Services, Support, Product Management, Engineering, Sales etc.)
• Strong written and verbal communication skills required