Customer Success - Customer Success Engineer at Tray.io

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We believe that everyone can and should automate the tools they use every day.

The Tray Platform empowers anyone to do more, faster by harnessing automation with the leading, low-code general automation platform.

With Tray.io, citizen automators throughout organizations can easily automate complex processes through a powerful, flexible platform, and can connect their entire cloud stack thanks to APIs.

Your Mission

Every new user we add to our family of citizen automators deserves the best support around. We're not interested in just fixing things for customers; want to educate and enable them to build on Tray.io with every interaction.

If you're passionate about evangelizing technology and sharing your passion for automation, there’s a place for you at Tray.io. Whether you're formally trained in computer science or an industry changer who went through a coding Bootcamp, you’ll join a diverse and talented group of people.

As a CSE at Tray.io, you will have a deep passion for solving customer problems with software integrations. This could be to help make teams more efficient, send smarter marketing campaigns, or to improve top-level business analytics.

What You Will Do
  • Help customers build on Tray.io thru answering their toughest technical questions
  • Improve team processes that can lead to greater efficiency or a better customer experience
  • Help customers realize the value of Tray.io with exceptional technical support
  • Communicate customer needs and provide product feedback to product management and engineering 
About You
  • Minimum 1+ years of experience working with customers in a customer-facing role
  • Self taught programmer or formal educational experience in computer science, engineering, or mathematics
  • Proficient building or working with API integrations 
Your team will fully support you to do your best work.

Our team is humble but fiercely ambitious people, who take immense pride in what they do. We work in a culture built on friendship, transparency, and above all, looking out for one another. The heart of Tray.io is made of generosity and trust. It is a community built on individual interactions between people who think differently; who are always available to help, to answer questions, and to empower. You'll have endless opportunities to learn and grow in a fun, fast-paced, and open environment. We love to achieve things that haven’t been done before.

We believe in diversity and equal opportunity

We believe that in building diversity we build strength. We encourage all to apply, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.





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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • SalesforceCRM

Location

We're located in the historic SOMA district of San Francisco. SOMA is home to the SF Giants stadium and is about a 10 minute walk to FiDi.

An Insider's view of Tray.io

What’s the vibe like in the office?

Trayers have an excellent sense of humor; we're always joking around with everyone from our individual contributors to our co-founders. We believe that people operate their best when they show up to work with a smile on their face. Whether it's your day 1 or year 5, you'll feel right at home.

Ben

Sr. Talent Acquisition Partner

What does your typical day look like?

Each day I prospect accounts, distinguish qualified candidates and send well-thought outreaches to engage them and create quality pipeline for our Account Executives. I focus most on sharing how we can add value to our prospects current integration processes and how we can strategize together to win.

Meeka

Sales Development Representative

What are Tray.io Perks + Benefits

Tray.io Benefits Overview

Flexible Hours
At Tray we work on a flexible schedule
Our work hours are as flexible as the Tray.io Platform

Choose Your Own Setup
At Tray you get to own your set-up
Choose your own equipment so you feel right at home

Stock Options
At Tray employees receive stock options
Own part of the company and its future

Open Vacation
Take-off for a holiday with open vacation at Tray
Being a global company means recognizing that holidays are personal

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
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