Our Growth Mindset (The Mission):

Think back on your time in school and a project or experience that got you fired up, curious, and motivated to try your best. Can you remember one? If you’re like us, there are some projects we remember decades later -- those times when we were so engaged in what we were doing that we couldn’t help but learn.

Seesaw is a learning platform that brings educators, students and families together to deepen student learning. Teachers design and facilitate powerful learning experiences, students create, reflect, collaborate and make their learning visible, and families actively support and celebrate student learning. Seesaw is used by millions of K-12 students in over half the schools in the U.S.

The Curriculum (Your Role):

The person in this role will be responsible for driving enablement initiatives across our Customer Success organization. This position is for a candidate who fully understands the needs of a customer success team and can provide know-how on the resources and enablement to a team looking to build a world-class Customer Success organization.

They should be a strategic thinker and problem solver who can understand their business priorities and work to develop and launch effective programs. 

The ideal candidate will have previous experience coordinating and delivering programs and be comfortable in a role that manages the end-to-end enablement process for CSMs: including analysis, content development, training delivery, optimization and outcome assessment. 

This role is part Customer Success Subject Matter Expert, part program and content delivery owner, and part new feature and product launch enablement leader.

Subject Matter (Your Responsibilities):

• Program Management: Design and develop continuous learning training and ramp programs for Customer Success team; be the owner for CSM Enablement development and delivery program from new hire on-boarding to continuing education of Customer Success Managers.
• New Hire Onboarding: Review and refine the onboarding training materials specifically related to how we onboard new members to Seesaw for Schools product, customers and internal processes & tools.
• Support the Head of Customer Success in assessing the inventory (sort/organize/cull) of existing Customer Success materials to support current and future enablement objectives
• On-Going Training: Identify, build or deepen the team's skill in specific areas around CSM competencies.
• Training Delivery: Execute a blend of training methods to maximize learning retention and scalability across multiple CSM segment teams
• Process Improvement: Analyze and leverage metrics on content usage, training relevance and effectiveness to update and improve existing programs




• Coaching: Provide functional CSM team members and managers with coaching and guidance on how to use enablement materials 
• Content Curation & Creation:
• Lead the development of new materials and the improvement of existing materials, writing content yourself, improving / curating content from other teams and making them more actionable for CSMs 
• Create and manage CSM resources and documentation library; ensure resources are easily accessible, understandable, digestible and kept timely.
• Review and approve the content built by others, maintaining high quality standards.
• Maintain a cadence of continuous improvement across all assigned curriculum areas
• Cross-Functional Alignment: Collaborate with peer enablement teams to align development objectives. Ensure alignment between new content and existing frameworks and priorities

Prerequisites (The Requirements):

• 5+ years of Customer Success, Sales Enablement, customer relationship management or other directly relevant experience. Experience in direct client-facing roles preferred
• Passion for customer success, empowering others and delivering value to customers.
• Exceptional written communications, presentation, and facilitation skills with the ability to work across groups and geographies with staff at all levels of the organization.
• Ability to design, develop and deliver fully executed programs and resources in fast-moving environment
• Ability to synthesize, simplify and explain complex problems to different types of audiences
• Project management detailed mentality, with a strong process orientation: able to break down business problems and create programs that align with business goals.
• Results-Oriented: Ability to multi-task in a high-volume, fast-paced environment where change is constant
• Experience with CS Enablement tools like Salesforce, Gainsight, Tableau, SQL
• Ability to problem solve and think on your feet as well as work independently in a team environment

Extracurriculars (Nice to Haves):

• Experience or knowledge of developing sales or customer success enablement programs that have had proven success across services and technical roles
• Experience or knowledge of Instructional Design and course creation
• Some experience or knowledge of sales training methodologies and best practices

A little about us:

We are well funded and have an experienced team. Work with the creators & leads of Google Calendar, Picasa, Maps, Facebook Platform, and Twitter.

We care about building a diverse and inclusive team to better advocate for the needs of our incredibly diverse K-12 users.

We prioritize work-life balance and actually walk the walk -- we care a lot about our work, but care more about our friends and family. We encourage everyone to work at a sustainable pace and have an unlimited vacation policy that people actually use.

We offer competitive compensation and comprehensive benefits including full medical, dental, and vision coverage, 401(k) with company match, paid parental leave, flexible vacation policy, free lunch, wellness stipend, and charitable donation match.

Don't let the confidence gap get in the way of applying! We'd love to hear from you.

Seesaw provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, sex, sex stereotype, gender, gender identity/gender expression/transgender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status. In addition to federal law requirements, Seesaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.