Customer Success Engineer

| San Francisco
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Seeking Technical Wizards to Support Our Growing Portfolio of Customers

Every new user we add to our family of citizen automators deserves white-glove treatment. We're not interested in simply deferring our customers to a document, we want to enable them to build on Tray.io.

If you're passionate about evangelizing technology and sharing your passion for automation, there’s a place for you at Tray.io. Whether you're formally trained in computer science or an industry changer who went through a coding bootcamp, you’ll join a diverse and talented group of people.

As a CSE at Tray.io, you will have a deep passion for solving customer problems with software integrations. This could be to help make teams more efficient, send smarter marketing campaigns, or to improve top-level business analytics.

Your team will fully support you to do your best work.

Our team is humble but fiercely ambitious people, who take immense pride in what they do. We work in a culture built on friendship, transparency, and above all, looking out for one another.

The heart of Tray is made of generosity and trust. It is a community built on individual interactions between people who think differently; who are always available to help, to answer questions and to empower. You'll have endless opportunities to learn and grow in a fun, fast-paced, and open environment. We love to achieve things that haven’t been done before.

We believe in diversity and equal opportunity.

We believe that in building diversity we build strength. We encourage all to apply, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • SalesforceCRM

Location

We're located in the historic SOMA district of San Francisco. SOMA is home to the SF Giants stadium and is about a 10 minute walk to FiDi.

An Insider's view of Tray.io

What’s the vibe like in the office?

Trayers have an excellent sense of humor; we're always joking around with everyone from our individual contributors to our co-founders. We believe that people operate their best when they show up to work with a smile on their face. Whether it's your day 1 or year 5, you'll feel right at home.

Ben

Sr. Talent Acquisition Partner

What does your typical day look like?

Each day I prospect accounts, distinguish qualified candidates and send well-thought outreaches to engage them and create quality pipeline for our Account Executives. I focus most on sharing how we can add value to our prospects current integration processes and how we can strategize together to win.

Meeka

Sales Development Representative

How does the company support your career growth?

Tray has allowed me to fulfill a huge career goal of mine, which is to go into management. I had always hoped that I would be able to manage my own customer success team at Tray. My manager coached me in our 1:1's, and promoted me within a few months of my being here. That's the kind of trust and empowerment that Tray provides to our employees.

Shibani

Manager, Customer Success

What are Tray.io Perks + Benefits

Tray.io Benefits Overview

Flexible Hours
At Tray we work on a flexible schedule
Our work hours are as flexible as the Tray.io Platform

Choose Your Own Setup
At Tray you get to own your set-up
Choose your own equipment so you feel right at home

Stock Options
At Tray employees receive stock options
Own part of the company and its future

Open Vacation
Take-off for a holiday with open vacation at Tray
Being a global company means recognizing that holidays are personal

Social Events
Social events at Tray are fun
Frisbee golf, meals out, hipster bowling…just a few of the outings that our team regularly enjoys

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Semi-annually.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted At team's discretion.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily, Occasional bring your pet to work days.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
Time allotted for learning
Customized development tracks
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