We are looking for an enterprise level Customer Success Manager (CSM) to bring Meraki’s best ideas, innovations, and capabilities to our highest value accounts. The CSM will influence adoption, retention, and expansion through relentless advocacy and leveraging internal resources. The key focus of this role is working in partnership with customers to deliver value proactively. As part of the Support organization, the CSM will arrive at that partnership through post-sale enablement and solution finding. As we work to strengthen our proactive motion, we're looking for a CSM with enthusiasm and ideas to contribute toward that vision.

Responsibilities:

• Learn the Meraki platform and product line to guide customers toward positive business outcomes.
• Collaborate with internal teams to find solutions to complex customer problems and manage the path to resolution.
• Partner with Sales to develop tight customer relationships and identify opportunities for expansion.
• Maintain strategic alignment with customers through consultation, success planning, and conducting QBRs.
• Act as the voice of the customer within Meraki, staying on the pulse of customers’ needs and providing valuable feedback internally.
• Participate in the continued growth of Customer Success at Meraki by contributing ideas and energy to various projects as assigned.

Requirements:

• Strong customer-facing experience
• Well-refined presentation skills, C-level preferred
• Ability to break down and communicate complex ideas concisely (experience with technical communication a plus).
• Exceptional written and verbal English
• Willingness to travel up to ~10% (dependent upon customer needs and current safety considerations)
• Data and analytics experience preferred

Characteristics we are looking for:

• Positive attitude
• Empathetic
• Tech curious and always learning
• Takes initiative and ownership
• Organized, efficient, accurate
• Highly professional
• Committed to quality
• Goes the extra mile

Why Cisco Meraki:

We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We are encouraging leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars! We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, encourage innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.