Who We Are:

As an Enterprise Customer Success Manager, you will be the face of KeepTruckin for our largest customers. You will be responsible for assisting customers through the implementation process, proactively working to achieve and maintain full customer satisfaction for the duration of their product subscription while driving upsells and renewals. As a member of a fast-paced and tight-knit team, you will help support product and business development to satisfy customer needs along with developing internal tools to help the business gain scale. 

What You'll Do:

• Establish and oversee the customer's continued adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
• Continually learn about the needs of the client at all levels by proactively uncovering emerging pain points and expectations to get a more clear picture of how KeepTruckin can address problems and create satisfying solutions and outcomes
• Ensure the successful delivery of a detailed and complex sales offering while tracking and measuring the value the solution brings to the customer by working collaboratively as part of the customer team by partnering, building plans and communicating with AEs, the Onboarding team, Professional Services, Sales Engineers and other internal colleagues to ensure aligned customer engagement and effective support. 
• Own a book of business where you’ll be responsible for maintaining high levels of customer satisfaction and nurturing client health, which will lead to retention, customer loyalty, advocacy and expansion.  
• Identify upsell and expansion opportunities in order to grow the NRR for your book while ensuring renewal and retention metrics are exceeded.  
• Partner with Product, Engineering, Business Operations and other cross-functional teams to advocate for tool and product improvements to further enhance customer success
• Travel may be required up to 25% of the time

What We're Looking For:

• 5+ years Enterprise Customer Success, Sales or Account Management experience
• A customer-centric thinker with a track record of delivering scalable solutions in a high-growth environment
• Strong project management skills with the ability to lead cross-functional teams to deliver results
• Ability to thrive in a high-growth, high-ambiguity environment; setting personal objectives and prioritizing activities based on impact. 
• Prior Sales experience and time in the Trucking Industry is a plus 
• Excellent verbal and written communications skills
• Ability to build and maintain relationships with clients and key personnel within customer companies at all levels.
• Receptive to feedback, willingness to learn and embrace continuous improvement
• A natural instinct to empathize with users and understand the most important concerns of their business
• Familiarity with Salesforce.com, Redash, Pendo, Appcues is preferred

Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please do not let an arrest or conviction record prevent you from applying for employment at KT. KT considers qualified applicants with arrest and conviction records.

Please review our Candidate Privacy Notice here.

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