Customer Success Manager (open to remote)

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Customer Success Manager

As a Customer Success Manager at Moveworks, you play a strategic role that’s at the center of this company, shaping what we build and the value we deliver for our customers. You are the face of Moveworks, coaching customers as they navigate the new frontier of deploying a Machine Learning-based chatbot with true automation capabilities.
We are a team of pioneers, building out a motion in a new space - come with ideas, an appetite to learn, and an eagerness to continue to break out of the norm and do the best work of your career. You will partner with customers to take them on a transformation journey to maximize the value they get from our platform, and in parallel help our product team evolve our platform.

Note: For remote candidates. There may be occasional opportunities to visit HQ in Mountain View and attend company events. Prior experience working in a remote capacity is highly desired.

Come help us build our best-in-class Customer Success team and play an integral role at the fastest-growing AI startup in its space!

Who we are:
Moveworks is revolutionizing how companies support their employees — with the first AI platform that makes getting help at work effortless. Using advanced conversational AI built for the enterprise, Moveworks gives employees exactly what they need, from IT support to HR help to policy information. Our platform allows customers like DocuSign, Broadcom, and Western Digital to move forward on what matters.
Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion. We’ve been named to the Forbes AI 50 list for three consecutive years, while earning recognition as the Best Chatbot Solution at the 2021 AI Breakthrough Awards. Above all, we’ve built an AI company that puts people first, which is why both Inc. and the San Francisco Business Times called Moveworks one of the Best Workplaces of 2021. 
Come join one of the fastest-growing teams on the planet!

What you'll do:

  • You partner with our initial customers to drive product value post-implementation
  • You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
  • You partner cross-functionally to translate business needs and product requirements into new solutions for customers
  • You work with internal teams and customers to drive adoption, engagement and growth
  • You help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
  • You adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
  • You develop, evolve, and iterate on our Customer Success playbooks and strategy
  • You partner with the Product organization as a champion for customers, sharing insights from the field in product design and development cycles
  • You partner with the Renewals team to support renewal and upsell

What do you bring to the table?

  • You have 2+ years of customer success, account management, implementation, or sales experience in an enterprise software or SaaS organization
  • You have a strong problem-solving ability - always searching for a smarter, better way to achieve a goal, and possess a voracious appetite to learn and grow
  • You have experience in explaining technical solutions, establishing goals, developing opportunities, building and selling business cases, and improving customer experience
  • You have experience supporting ongoing value realization with large enterprise customers
  • You have experience building strong internal and external relationships, including with senior-level executives
  • You are diplomatic, have tact, and you are poised under pressure
  • You have completed a Bachelor’s degree
  • You are willing to travel 10-25% of the time

#LI-Remote #BI-Remote

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Location

Located in the heart of Silicon Valley, Moveworks Headquarters is adjacent to downtown retail, dining, and shopping with easy direct access to major freeways. Our building is surrounded by large, mature trees and plenty of free parking. We enjoy a high walk score with ample bike and running paths.

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