Customer Success Manager
About Carrot:
Carrot Fertility is the leading global fertility benefits provider for employers built to make fertility care and family-forming affordable and accessible for everyone who wants or needs it. Companies use Carrot to customize a fertility benefit that provides employees financial, medical, and emotional support as they pursue parenthood, reducing healthcare costs and resulting in better clinical outcomes.
The Role:
Carrot is seeking a Customer Success Manager to support new and existing Carrot customers within the small business segment, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager acts as a trusted advisor to HR benefits leaders, helps communicate the value of the Carrot product, and responds to customer needs, questions and requests.
The Team:
The small business segment is a pooled business model to support customers. The role reports to the Customer Success Team lead.
Minimum Qualifications:
- Bachelor’s degree
- 3+ years of professional experience in a Customer Success,, Account Management, or Project Management role, ideally in a high-growth, start-up environment
- Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team
Preferred Qualifications:
- Experience with Salesforce or other CRM
- Some familiarity with Carrot’s buyers (HR benefits leaders) is preferred, but not required
- Detail-oriented with strong analytical, writing, and communication skills
- Comfortable working in an ambiguous environment; organized, diligent, and self-motivated
- Process-oriented with an automation/efficiency mindset; experience developing best practices, creating scalable systems and automating routine processes
- Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team
Why Carrot?
Founded in 2016, CB Insights recognized Carrot as one of the world's most promising private digital health companies. In 2020, Carrot was named to Fast Company’s World Changing Ideas awards program, which recognizes companies that are tackling society's biggest problems, and Carrot was named to Fierce Healthcare’s Fierce 15 List of 2021 which recognizes the most promising healthcare companies in the industry. Carrot supports 250+ companies in more than 60 countries across North America, Asia, Europe, South America, and the Middle East.