Customer Success Manager

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Who We Are:


Sendoso is where you go to build something bigger than yourself. We’re a Series C company with $152M in venture capital funding with more than 800+ customers and 20,000 active users, and multiple revenue streams. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things. 


Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved.


Our mission statement is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.


We are unable to hire in the following states at this time: CO, HI


About Your Role: 


The Customer Success Manager is the trusted advisor to our customers. You will focus on relationship building, proactive outreaching and driving value and strategy conversations with our customers. These activities will in turn promote overall customer satisfaction, product adoption, retention, and renewals. The ideal candidate has a history of success driving value based conversations and consulting with customers on strategic approaches to leveraging SaaS products.

Who You Are:

  • Customer-oriented with a focus on quality
  • Ability to interact and collaborate with key stakeholders within customer organizations
  • Planning and coordination of activities across many different levels within, and across internal and external teams 
  • Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all seniority levels 
  • Ability to make data-driven decisions to inform customer strategy
  • Comfortable with presenting to clients, big and small, both in-person and virtually 
  • Ability to deliver results under pressure, work independently, and take ownership of assigned tasks 
  • Project management experience is a plus

What You'll Do:

  • Achieve annual renewal and expanded revenue targets
  • Advise customers on best practices in order to drive maximum value and ROI from the platform
  • Ensure that customer usage runs at optimal levels of performance 
  • Understand and explain how features within the platform relate to customer needs 
  • Build trusted relationships with key stakeholders within customer organizations to drive adoption, ensure renewals, and create new revenue opportunities 
  • Devise engagement plans that articulate customer business goals and map software capabilities to achieve these goals

Experience:

  • Successful track record working with online SaaS products and services (B2B Marketing / Sales customer personas preferred)
  • Proven track record of working with customers on adoption and usage of SaaS platforms
  • Proven track record of meeting or exceeding performance and retention goals 
  • Proven ability to work with, connect to, and influence people internally and externally
  • Experience with Salesforce

Bonus Points If...

  • Project Management experience
  • Knowledge of B2B Marketing or Sales

What We Believe:

  • Conquer Giants! We get things done. Moxie is in our DNA, and we’re breaking down the barriers that separate the world.
  • One Team! Everyone belongs here, and whether it is your first day or you’re the CEO, your voice and ideas matter to us 
  • Relationships Matter! It’s a cluttered, digital world out there, but our connections are real. We’re all humans, so we treat each other and our customers like humans too. 
  • Reinvent! Forget thinking big. We think meteorically by redefining what’s possible and shaping the future of human connections. 

What You’ll Love:

  • Comprehensive Medical Plans plans - we've got you covered
  • Take-What-You-Need Time Off
  • Vacation Bonuses 2X/Year
  • 401K Plan
  • FSA Plan 
  • Employer-paid membership to One Medical
  • Volunteer Time Off 
  • Birthday Time Off
  • Generous parental leave benefits for both birthing and non-birthing parents
  • Access to Employee Assistance Programs (EAPs) 
  • Fitness discounts through ClassPass
  • End-to-end family planning discounts through KindBody
  • Discounted pet insurance through PetPlan
  • Free and discounted legal benefits through Rocket Lawyer
  • Financial wellness benefits through SoFi
  • Team Outings 

We're currently working from home due to Covid-19, and the following will apply once we're safely back in the office:

  • Catered Lunch & Breakfast
  • Dog Friendly Offices
  • Collaborative Office Space
  • Stocked Kitchen

Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Location

In the heart of FiDi, Sendoso HQ is an 8 min walk from both Montgomery and Embarcadero stations, with plenty of trendy restaurants, bars, shops and parks nearby.

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