Deal Desk Manager

| San Francisco
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About Us:

What makes the difference between a product that's engaging, compelling, and easy to use and one that's frustrating, broken, and complicated? The answer is user experience. Here at UserTesting, our mission is to help our customers create great experiences. We enable every organization to deliver the best customer experience powered by human insight. 

About the team:

This leader will work in a highly collaborative environment, partnering closely with Finance, Sales, Customer Success & Services, and Legal, negotiating alignment and managing multiple stakeholders with competing priorities.

This is a unique opportunity to work alongside multi-functional business leaders and teams to strengthen the execution quality of a fast growing company bringing human insights to its customers.

The Opportunity:

UserTesting is looking for a Deal Desk Manager to join its growing team. This is a ‘hands on’ management role reporting to the Director of Operations & Pricing Strategy with a critical role to enhance the company contract execution. The successful candidate will ensure that all contracts in our queue are reviewed, structured, consistently evaluated, approved and closed as quickly and efficiently as possible. 

What We’re Looking For:

  • Manage a team of experienced Deal Desk professionals, supporting their ability to execute the company’s commercial operations
  • Identify areas of potential impact for revenue recognition, understand implications, and be able to articulate impact to relevant stakeholders
  • Lead stakeholders and your team in developing strategies for non-standard deal requests, structuring sophisticated deals, driving cross-functional and cross-collaboration solutions
  • Streamline, standardize, and automate contracting processes to meet internal SLAs
  • Provide full transparency and real-time updates into all contracts in flight, what stages they are in, forecasted time to close, next steps, and signatories
  • Serve as a trusted advisor to the field on pricing, deal structure, and business terms
  • Review, research, respond to and facilitate approval of non-standard requests
  • Proactively identify and recommend ways to improve deal desk business processes with the goal of improving decision quality, reducing cycle time, improving deal desk capability, and improving the sales team’s efficiency
  • Take an active role in order entry oversight, ensuring all documentation is cleanly provided for booking and accurately entered into systems of record
  • Provide a “hands-on” approach to complex situations or escalations and work cross-functionally to resolve or provide a resolution
  • Monitor compliance and process performance
  • Establish and publish operational metrics

Qualifications

  • 6+ years of experience in contract review, negotiation and revenue recognition
  • Experience managing, developing, and coaching contract specialists
  • Project management skills and experience driving programs independently
  • Strong analytical skills and business acumen
  • Ability to frame business questions with data, translating business needs into strategies, and executing tactics and process improvements
  • Proficiency in analyzing, setting priorities, and solving complex problems effectively
  • Ability to communicate the right level of information to executives and cross-functional teams at the right cadence
  • Exceptional interpersonal and influence skills
  • Ability to negotiate priorities across organizations at all levels
  • Strong initiative and ability to work in a self-directed environment with a “can do” attitude  
  • Bachelor’s Degree in Business Administration, Finance, Economics, or related discipline

Why you’ll love working for UserTesting:

We’re honored to be named a 2020 Inc. Best Workplace, and named to Deloitte’s Technology Fast 500 List, among a variety of other awards. Joining UserTesting means being part of a passionate team focused on transforming the way companies learn about their users. 

Founded in 2007 and backed by Accel and OpenView, UserTesting is headquartered in San Francisco with offices in Atlanta and Edinburgh. 

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Besides a great work environment and the opportunity to change the world we’re also growing fast — join us!


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Location

Our company located in San Francisco's neighborhood SOMA. One block away from the San Francisco Giants stadium and surrounded by bars and restaurants.

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