Director of Account Management
About Calm
We have a simple mission at Calm: To make the world a happier and healthier place.
The heart of Calm is digital but the brand is expanding offline into a variety of products and services that bring more peace, clarity and perspective into people’s busy lives. We are building Calm into the Nike of the Mind. We believe Calm can become one of the most valuable and meaningful brands in the world.
Over 75 Million people have downloaded the app and we are growing by 100,000 new downloads a day. The company is profitable and headquartered in San Francisco, CA.
Calm was co-founded by Alex Tew (Million Dollar Homepage) and Michael Acton Smith (Mind Candy, Moshi Monsters, Firebox).
Mission
The Director of Account Management is responsible for ensuring business accounts are delighted by their experience with Calm. He/she will represent the voice of the customer internally and ensure that other departments within Calm understand customer sentiment. He/she will own and grow a team of Account Managers (AMs). who are responsible for onboarding and helping launch Calm with the business accounts, assist in driving user engagement, identify risk within accounts, among many other things. Ultimately the Head of Account Management is responsible for customer satisfaction, engagement, and retention. He/she is a strong leader and influencer, effectively drives programs and projects, and is an exceptional people manager. He/she works extremely collaboratively at all levels and has experience working in a dynamic start-up environment.
The Ideal Candidate
- Has 10+ years leading Customer Success or Account Management teams
- Has a track record of building and executing on successful adoption programs
- Has trusted relationships with a portion of the customer base and actively participates in Business Reviews with most of Calm’s largest accounts
- Is an exceptional manager of people with significant experience in coaching and hiring. Also has significant experience planning for growth
- Has either built or grown a high quality team of CSMs or AMs focused on customer results
- Has a wellness and/or benefits background
- Thrives in a rapidly changing environment and enjoys getting hands dirty
- A team player who’s able to work in a fast-paced environment with technical and non-technical teams
- Inspires and motivates everyone he/she works with
Outcomes
- A highly effective, productive, and engaged team of Account Managers
- A customer base with excellent engagement and satisfaction rates
- High customer retention
- A shared understanding of customer sentiment across the company
- Collaborative partnerships with Product, Eng, Marketing and Sales that result in informed decision making across teams
- Result oriented adoption programs
- Relationships with our top accounts
- Becomes a trusted and respected leader across the company
- Gains a deep understanding of themes, trends and challenges across business accounts
Competencies
- Solutions-oriented
- Advanced knowledge of Salesforce
- Excellent communication
- Inspirational leader
- Strong influencer
Benefits
- Competitive salary and equity
- Unlimited PTO
- We pay your medical, dental, & vision insurance premiums
- 401K
- Commuter benefits
- Life insurance and disability benefits
- Apple equipment
- Opportunity to work with a product focused on making the world happier and healthier
- And much more!
Calm is deeply committed to diversity, equity and inclusion, both in our hiring practices and in our experiences as a Calm employee. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination.
Calm is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Calm is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Calm’s Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.
