Hinge Health is pioneering the world's most patient-centered Digital Musculoskeletal (MSK) Clinic. We reduce MSK pain, opioid use, and surgeries by pairing advanced wearable technology with a comprehensive clinical care team including doctors of physical therapy, physicians, and board-certified health coaches. Available to millions of members, Hinge Health is the #1 Digital MSK Clinic for health plans and employers, including Boeing, Salesforce, and US Foods. 

Hinge Health has raised $436M to date with offices across San Francisco, Austin, Chicago, Denver, Minneapolis, Portland, Seattle and more.

We’re looking for an entrepreneurial individual to join our Client Success team to manage the client lifecycle from implementation to developing long-term relationships with our employer clients. The ideal candidate possesses client success experience with large employers in the healthcare space, though we’re most interested in someone who is preternaturally curious, ambitious, and excited to be a contributor on a growing team. As a key member of the Client Success team, you’ll own the strategy aimed at ensuring the long-term health of your clients.

WHAT YOU'LL ACCOMPLISH

• Implementation management: Ensure 100% of new clients are launched on the initially agreed upon date. Average at least 9.5/10 on client implementation surveys.
• Attaining enrollment goals: Achieve 100% of annual client enrollment targets through B2C marketing campaigns.
• Long-term client management: Ensure 100% client retention and two deployments per year. Achieve at least 9.5/10 on annual client health score (CHS) surveys.Payer integration: Own the payer integration process and ensure 100% of eligibility file feeds and claims billing integrations are completed on time.
• Pod management: Effectively manage a pod of Client Success Managers and ensure OKRs and team goals are achieved 
• Maximizing client value: Generate referrals, sales references, and public-speaking opportunities from existing clients in-line with quarterly goals

WHAT WE'RE LOOKING FOR

• Leadership: Able to lead a team utilizing strategic initiatives resulting in achieving team and personal goals YoY
• Relationship-building: Able to build relationships as a trusted & respected thought-partner with multiple stakeholders (client, consultant, and health plan). 
• Project management: Self-directed and able to manage multiple complex projects in a timely manner, ensuring expectations are properly set and all success criteria are met
• Analytical (Data-driven): Able to analyze various enrollment and utilization reports to provide meaningful insights and recommendations to clients
• Product Knowledge: Subject matter expert on our product, knowing the specifics and functionalities, and understanding common use cases and best practices. Able to confidently answer questions and present solutions to clients.
• Data integrity: Consistently keep SFDC and relevant CS and client documents up-to-date and clean. 
• MSFT Excel skills: Comfortable running basic Excel formulas (VLookup, INDEX MATCH, Pivot tables, etc) with large datasets. 
• Presentation skills: Able to craft a compelling story and effectively deliver to a wide range of external stakeholders

WHAT SHAPES OUR COMPANY

• Trust: True owner’s mentality. Always keeping an eye on how we can get better as a team and company. 
• Learn-it-all (vs know-it-all): Generalist. Able to quickly learn how to hire & manage in a new area.
• Hustle: Creative problem-solver
• Effective communication: Communicates complex topics in an easy-to-understand way, verbal & written.
• Frugal: Able to drive efficiency throughout the org.

WHAT YOU’LL LOVE ABOUT US

• Competitive compensation with meaningful stock options
• Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 75% for your dependents) 
• FSA/HSA accounts
• Family & fertility benefit through Maven Clinic
• 401K match 
• 3 months paid parental leave
• Professional Development budget 
• Monthly wellness benefit
• Generous mental health stipend
• Noise-cancelling headphones
• Work from home policy
• Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle

If you're interested - we'd love to hear from you. No recruiters, please. 

Hinge Health is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

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