Overview

At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. Unfortunately, most product managers, analysts, and marketers spend too much time searching for the data they need, while engineers are stuck integrating the tools they want to use. Segment standardizes and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of business tools with the flip of a switch. That way, our customers can focus on building amazing products and personalized messages for their customers, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to power the entire customer data ecosystem, and we need the best people to take the market. 

We’re growing incredibly fast — this is the perfect opportunity to roll up your sleeves and have a positive impact at a hyper-growth company. We’re looking for someone who is excited to join a team where they can proactively identity and implement systems and process improvements to help grow and scale the business. 

What you’ll do: 

As Director, Global Sales Compensation, you will be responsible for driving and scaling our end-to-end sales compensation process and building out the next phase of capabilities across the function. In this high-impact role you will work closely with cross-functional teams, including executive leadership, and will be a key driver to help bring Segment through its next phase of growth. This role reports to the Controller and will manage a growing team of direct reports as well as serve as the main point of contact to support both operational and strategic timelines, policies and processes. 

• Own and project manage all aspects of the global sales compensation program including design, plan creation, calculations and overall execution throughout the entire life cycle of incentive compensation for Sales, Customer Success and all supporting roles
• Manage timelines and drive overall communications for the end-to-end commissions process to ensure that plans and payouts are completed timely and accurately 
• Lead end-to-end cross-functional annual compensation planning in partnership with Sales, Revenue Operations, Finance, Accounting, Human Resources and Legal to create compensation plans that achieve desired outcomes
• Partner with key stakeholders on strategic priorities to support company initiatives and ensure global compensation program is structured to achieve those objectives
• Evaluate and scope business requirements for future compensation system implementation 
• Partner with Revenue Operations to drive increased analysis and benchmarking initiatives to provide senior leadership with recommendations on program effectiveness for future program enhancements 
• Identify opportunities for end-to-end process improvements; recommend and implement solutions that leverage best practices
• Participate in creation of training materials to clearly communicate the compensation programs and payout timelines each year
• Define and administer audit processes to maintain data integrity of assigned compensation programs and processes to ensure accuracy and compliance with regulatory requirements
• Directly manage, mentor and develop team members
• Execute special projects as needed

You’re a great fit if…

• You have a bachelor’s degree or equivalent years of experience
• You have 12+ years of sales compensation experience with progressively increasing responsibility and complexity of work
• You have a strong knowledge of sales incentive compensation concepts, sales data tracking processes and methodologies
• You have strong analytical skills and can synthesize data from several data points and cross-functional teams to support decision making
• You have exceptional project management skills and the ability to partner, collaborate and influence across functional areas 
• You have demonstrated ability to effectively communicate to all levels 
• You have successfully built and managed a team of proactive, talented professionals
• You are highly motivated, self-driven, and able to deal well with ambiguity
• You are a team player with a humble and positive attitude