Director of Sales & Customer Success Enablement

| San Francisco
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Udemy for Business is growing quickly, and so are our global Sales and Customer Success teams! We are looking for a Director of Sales & Customer Success Enablement that has experience building out Enablement organizations in fast-growing B2B SaaS companies. You’ll own the team, strategy and execution for all go to market enablement programs.
As a learning company, we understand great learning programs truly move the needle. You’ll make a huge impact on the business, driving success metrics like revenue generation, customer retention, accurate forecasting, pipeline conversion and velocity, quota attainment, time to new-hire productivity and Sales & Customer Success employee engagement.

Here's what you'll be doing:

  • Hire, motivate and manage a world-class Sales & Customer Success enablement team
  • Analyze qualitative and quantitative data to understand where we have growth opportunities that will drive business results
  • Determine enablement priorities with Sales & Customer Success Leadership, Marketing, Product, and other stakeholders, and drive alignment across leadership on those priorities
  • Develop and execute against a holistic Sales & Customer Success enablement strategy that includes enablement on Udemy’s systems and processes, our products, Sales & CS methodology, the customer journey, functional expertise for all CS & Sales positions, and more
  • Create and deliver engaging content virtually and in-person at our global offices 
  • Design and optimize programs like new hire onboarding, Sales Kickoff and certification programs to improve business performance
  • Partner with Product and Marketing to develop internal resources, enablement sessions and customer-facing materials for all product, content and service releases and ensure we have a sales strategy for each release
  • Use our own product - Udemy for Business - to enable the Sales & CS teams including curating content, building our own video-based trainings, and developing learning paths
  • Develop and communicate an ongoing enablement calendar
  • Measure the ROI of enablement programs on and impact on key business metrics

We're excited about you because you have:

  • 5+ years working in a Sales and/or Customer Success Enablement role at a fast-growing SaaS company, in the startup phase
  • A strong understanding of the different Sales & CS roles and enablement needs in B2B SaaS companies
  • Past experience creating a Sales & Customer Success Enablement Strategy for teams in the 200-500 person range
  • Experience building thriving Enablement teams
  • Experience enabling first-time sales & customer success managers, specifically on sales basics, including building frameworks that sales & customer success managers can they use with their teams
  • Experience creating enablement content including presentations, decks, and videos
  • Experience with facilitation and content delivery
  • Demonstrated ability to build trusted relationships across a diverse range of stakeholders

#BT-LT1
About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.
Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • HiveDatabases
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

SOMA

An Insider's view of Udemy

How would you describe the company’s work-life balance?

I’ve been really impressed by the work-life balance at Udemy. Each team has the freedom to choose a schedule and system that works for them. Everyone is committed to the success of their team and Udemy as a whole, and this flexibility and trust enables each of us to work in a way that helps maximize our impact.

Katie

Full Stack Web Development Software Engineer, Instructor Loyalty

How do you collaborate with other teams in the company?

As a member of the Marketing Efficiency Decision Science team, I help determine how Udemy can invest money efficiently. We partner with all levels of the Marketing and Finance teams to align our goals and drive implementation. We also work with the Data Products and platform team to ensure we utilize the most robust models and architecture.

Silvia

Data Scientist II

How does the company support your career growth?

Udemy provides me with daily opportunities to grow as an engineer. My manager genuinely cares about my career plan and professional growth. In every project that we’ve chosen for me to work on, I had the chance to improve my weaknesses and demonstrate my strengths. It is so important to feel valued at work, and Udemy has been doing a great job.

Duygu

Senior Staff Engineer

How do you make yourself accessible to the rest of the team?

My philosophy goes beyond normally scheduled one-on-ones, which I regard as simply guaranteed check points. I have a truly “interrupt me anytime” policy, so my staff feels comfortable enough to talk with me at any moment. My team is my work-family and, as with my own family, it is a top priority for me to be there to support them.

Justin

Senior Data Science Manager

What are Udemy Perks + Benefits

Culture
Intracompany committees
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
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