Director of Sales Operations

| San Francisco
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Bugcrowd is the world’s #1 crowdsourced security company. Our award-winning platform combines actionable, contextual intelligence with the skill and experience of the world’s most elite hackers to help leading organizations solve security challenges, protect customers, and make the digitally connected world a safer place.

As the Director of Sales Operations, you will lead and manage funnel operations throughout the customer lifecycle, ensuring alignment across sales, marketing, and customer success. You will execute on key projects as well as drive strategic projects via regular business planning and operational reviews. This is a full-time position reporting to the VP of Sales and is located at Bugcrowd's San Francisco headquarters.

Responsibilities:

  • Determine the right success metrics that drive business outcomes across sales and marketing activities, and build & maintain dashboards to manage those metrics
  • Design, implement, and manage sales forecasting, planning, and budgeting processes, establishing a high level of quality, accuracy, and process consistency.
  • Facilitate pipeline review and create standardized leading indicators and metrics (standardized) that can be acted upon to improve overall sales performance.
  • Manage territory planning and sales resources optimization. Provide a comprehensive analysis of territory alignment decisions; advise and drive the sales quota setting process. 
  • Provide guidance, insight, and recommendations to the leadership team focused on increased revenue growth while improving overall sales team performance and effectiveness.
  • Oversee and administer variable incentive compensation plans. Work cross-functionally with Finance and Human Resources to establish rules, policies, and procedures related to sales compensation and recognition and facilitate dispute resolution.
  • Support sales strategy and enablement initiatives around sales process and methodology focused on improving productivity, win rates, and visibility, and track performance against goals.
  • Assists sales enablement in transition planning of new sales team members and on-boarding process. Work closely with management and other stakeholders to ensure core systems are robust and deliver key insights across sales and marketing.
  • Work closely with management and other stakeholders to ensure core systems are robust and deliver key insights across sales and marketing. Partner with sales, customer success, and marketing to lead efforts in database cleansing, data enrichment, and acquisition initiatives.
  • Partner with sales, customer success, and marketing to lead efforts in database cleansing, data enrichment, and acquisition initiatives. Maintain data integrity by identifying and fixing data abnormalities and instilling data quality standards across all data related activities e.g. list pulls, list uploads, etc.

Qualifications:

  • 8+ years Sales Operations leadership and experience in a fast-paced SaaS environment.
  • Expert in sales methodologies, SFDC, sales execution disciplines to drive efficient Sales execution at scale, deal and pricing strategies.
  • Excellent team, interpersonal, collaboration, and operational leadership skills.
  • A change leader and ambassador for sales to drive revenue growth, increase productively and accelerate sales cycles with a partnering, solution-orientated 'easy to do business with approach.
  • A Bachelor's degree in Business or related area is required

Culture:

  • At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.
  • We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.
  • Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point.
  • Dog-friendly!
  • Bugcrowd was founded in Australia, so expect a few Aussies here in SF, as well as our Sydney office. Vegemite is in the kitchen, but consumption is optional.
  • We come from all over though: there are 24 different flags currently hanging in the office representing our countries of origin.

Perks:

  • Competitive salary and stock options.
  • Cool office in one of SF’s historic buildings right by the Embarcadero and Exploratorium.
  • Opportunities to attend & host relevant conferences & meetups.
  • Flexible vacation time.
  • Exceptional medical, dental & vision coverage.
  • Generous allowance to build the workstation that suits you.
  • Company-sponsored off-sites and celebrations.
  • Catered breakfast & lunches from local vendors to satisfy your inner foodie.
  • Endless snacks and beverages to keep your brain juices flowing.
  • Pre-tax commuter benefits.
  • 401k.

At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring. We are a supportive & collaborative team who understand that reaching Bugcrowd’s potential depends on the happiness of the employee.

Background Checks:

The company is authorized to obtain background checks for employment purposes and may include identity verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law and will be reviewed on a case by case circumstance.


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Location

921 Front Street, San Francisco, 94111

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