Enterprise Customer Success Manager

| Peninsula
Sorry, this job was removed at 12:20 p.m. (PST) on Monday, February 7, 2022
Find out who's hiring in Peninsula.
See all Sales jobs in Peninsula
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Founded in 2018, by leaders from Google, Amazon, and LinkedIn - Productiv is a growing Series C startup that enables enterprises' IT teams to take a data- and analytics-centric approach to understanding and driving adoption of SaaS applications at scale. CIOs at innovative companies like Square, Okta, Equinix, Zoom, Dropbox, Equifax, and Uber trust Productiv for delivering better employee experience, increasing business agility, and driving Return on investment from their entire portfolio of SaaS applications.

Backed by Tier 1 investors including Accel, Norwest, IVP, Okta and Atlassian, Productiv is a team like no other. We're a data-driven team with a culture that values family, fun, diversity, and mutual respect as much as earning customer love. We are defining a market and have huge opportunities together, working as a tight-knit, collaborative team.

The Role

As a Customer Success Manager, you will report to our Chief Customer Officer. You will partner with our Sales team to ensure we are delivering customer value to our largest enterprise customers. You will build successful long-term enterprise customer relationships. You know how to engage customers to unearth customer needs and tailor our solution to their unique situation. You can dive deep into our product to provide insights and true benefits for our customers. You believe in collaboration and will be a voice of the customer to our teams to ensure customer ideas and feedback are part of our ongoing product strategy.

Responsibilities:

  • Take a consultative approach to delivering ongoing product value, leveraging insights and best practices to allow our customers to transform their business processes around managing SaaS applications and continue to meet agreed success criteria
  • Partner with other teams such as Sales, Implementation Consultant, and Customer Education post-sales to implement products and solutions
  • Manage product adoption, and ongoing engagement with our customers, ensuring they realize the full value of the Productiv platform
  • Cross-sell new products to existing customers
  • Proactively forecast churn risk & develop mitigation plans to minimize churn within your customer base
  • Establish and manage the Customer Success process, partnering with various stakeholders

Requirements:

  • 5+ years of experience in enterprise software, with at least 2 years of experience in a Customer Success, Account Management or Consulting role, at a high-growth SaaS company
  • Expertise managing customer experience for high ACV products, having success growing these accounts while maintaining a high NPS (net promoter score)
  • Understand customer business goals, identify potential issues, and develop solutions that ensure customer happiness
  • Ability to drive initiatives by collaboratively working across teams (Product Management, Sales, Engineering) and structuring approaches to new opportunities
  • B.A./B.S. Degree

Our Benefits:

  • Medical, dental and vision insurance, 100% paid for you and your family
  • 401K plan
  • Free lunches, snacks, and beverages in office
  • 12 week maternity leave
Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

325 Forest Ave, Palo Alto, CA

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about ProductivFind similar jobs