Faire is revolutionizing wholesale and helping local retailers and their suppliers be relevant and successful in a technology enabled era.
We are a very small team and need a self-starter who can ramp quickly, and manage thousands of leads & opportunities. Most of all, you will be critical during this foundational stage of the company, and instrumental in making Faire the de-facto platform of choice for retailers to source products for their store.
Role Description:
We are looking for a Head of Account Management who will manage a team of account managers and be responsible for driving the growth and success of makers on the Faire platform. She/he will be responsible for setting goals for the team, managing and coaching team’s day to day, partnering cross-functionally to identify and implement strategies to drive share of wallet, and ensure continued retention and happiness of the makers on our platform.
You’re excited about this opportunity because...
You love developing relationships and leading and managing teams. In particular, you will be responsible for:
- Managing goals, roles and responsibilities and professional development for a team of account managers
- Developing and implementing strategy to drive growth, retention and increased share of wallet for team’s book of business
- Developing segmentation strategy and accompanying SLAs for ‘owned’ accounts
- Driving up product adoption and engagement for team’s book of business
- Overseeing compliance and auditing process to ensure accounts’ are upholding Faire’s terms of service
- Partnering with product to develop out product roadmap and product marketing strategy to support and drive growth for maker accounts
- Developing and measuring KPIs to measure success of accounts and internal team
- Designing and evolving account management org to support company’s goals and growth
- Collaborating cross-functionally to make makers successful (Design, Marketing, Customer Support, Product etc.)
We’re excited about you because...
- You have 8-10 years of experience in sales/account management/business development/consulting
- You are excited about building relationships, particularly with small businesses
- You enjoy managing teams and are invested in individuals’ growth
- You enjoy sales and are comfortable operating in a quota-based role
- You care about our customers and making them successful
- You are analytical and data driven -- you can define KPIs and measure progress/success for your initiatives
- You are excited to join and can operate in a fast-growth, high-potential environment
About Faire
Are you ready to change an industry? Excited to enter on the ground floor of a fast-paced, high-growth startup in a wide open market?
There are over 1M independent retailers in the US and Canada, doing more than twice the revenue of Walmart and Amazon combined. Economic data shows: compared to the big box stores, local retailers are flourishing because they offer a better shopping experience. However, the antiquated wholesale industry is holding independent stores back, and making life miserable for the makers trying to reach them.
Our goal at Faire is to rethink the wholesale model with an online marketplace that makes it easy for retailers and makers to connect and succeed together. Instead of flying all over the country to attend trade shows, retailers can visit our site to shop for hundreds of curated makers that they can try out totally risk-free. This revolutionary offering has drawn over 65,000 retailers to the Faire platform in less than a year after our launch.
Our founders led product and engineering for Square Capital ($10B deployed) and the Cash app (Square’s only app in the top 20 of the iOS app store). We're backed by some of the top VC funds including Sequoia, Khosla, Forerunner and Lightspeed; and we were named one of the top 20 YC companies by valuation last year.
We are looking for smart, resourceful and passionate people to join this movement with us.
To learn more about our culture, please visit our careers page!
Additional Information
Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.