About Shift

We believe car buying should be fun, fair, and accessible to everyone. We’ve set out to transform an industry, using technology to bring transparency and convenience to the car buying process.

And we aren’t stopping there. We seek to bring that same openness and simplicity to car ownership too, with payments, maintenance, and insurance in one easy app. At Shift, we’re building the tools that empower people to buy, own, and sell the cars that make life go. 

About the role

The HubSpot Administrator is responsible for driving adoption, improving existing processes and deploying new business processes in order to improve KPIs and drive growth at Shift. The Administrator will work closely with business functional leaders, integrators, and security teams to ensure the effective compliance and delivery of solutions while simultaneously organizing and leading the ongoing roadmap for our HubSpot deployment throughout multiple sales divisions and operations functions. The ideal candidate is a self-motivated, dynamic problem solver who is committed to learning and personal development, and thrives in a fast-paced environment.

What we're looking for:

• Understand all aspects of HubSpot configuration and technical/functional capabilities
• Support Marketing's use of HubSpot, including assisting with mailing list generation/cleanup as needed and helping Marketing automate processes related to campaigns.
• Manage all new user setups and deactivation, including transferring ownership of contacts/deals for deactivated users.
• Experience with security settings and ability to partner with TechOps organization for security audits.
• Build and manage dashboards, reports, layouts, process automation, and other configurable parts of the interface for end-users, and other capabilities including:
  • Flows and Process
  • Workflow Rules & Approval Processes
  • Validation Rules
  • Custom Objects Configuration
  • Security Controls
  • Third-party integrations
  • Deploy change sets from sandbox to production
  • Custom report type creation, profiles, permission sets and rules

• Participate in system implementation projects including but not limited to: requirements, documentation, systems configuration, test documentation/execution, issue identification and resolution.
• Maintain updated system documentation and HubSpot policies/procedures.
• Maintain a high-level familiarity with other Internal system/business application capabilities and scope definition to make recommendations about potential upstream/downstream integration or functionality intersection points.
• Interface with teams across the business including Marketing, Operations, Engineering and Users to facilitate business requirements and related duties
• Support the day-to-day running of the business within HubSpot, which includes interacting with business users and technology partners, in support of HubSpot CRM environment.
• Own or assist with full lifecycle implementations.
• Ability to communicate with C-Level Executives

Who you are:

• 3+ years of experience as a HubSpot administrator, Salesforce.com experience a plus
• Bachelor's degree in MIS, Computer Engineering, or equivalent technical degree a plus
• Strong skill in project creation and management including intake of tasks, prioritization and successful delivery with communication and training
• SOQL query experience is required
• Apex development experience preferred but not required
• HubSpot Sales, HubSpot Marketing Software, Service Hub certifications required
• Ability to provide strategic consulting of best practices, training programs, and the use of CRM applications to end users
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements
• Strong understanding of the platform, with the ability to build custom objects, formula fields, workflows, custom views, and other content of intermediate complexity.

On diversity

Our company depends on balance and equality — between buyers and sellers, among employees, and in our relationships with customers.

Our mission to evolve car ownership and transform an industry is a challenging one. It can only be achieved by a team of diverse problem-solvers — engineers, designers, business people — from the same broad demographics as our customers.

Why join now?

We’ve built a small but highly talented team backed by >$275 million in funding from investors like DFJ, Goldman Sachs, BMW, and Nissan. In October 2018 we announced a deep partnership and a $140m round led by the third largest auto retailer in the  US, Lithia Motors. With strong product-market fit and a great business in California, the next two years will be focused on scaling the business nationally.

Shift is the Bay Area’s #1 seller of used cars with $150 million in cars sold per year. We’re serving most of California and are gearing up to scale to new markets. With a solid business model and no clear winner in our space yet, this is a hugely exciting time to join the team.

Shift is an Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.