Insurance Claims Specialist
Postmates is looking for an Insurance Claims Specialist to support our Legal and Finance teams with tracking and responding to insurance claims reporting, and case management. The ideal candidate must be detail-oriented, efficient, and organized. Prior insurance experience is required, ideally with auto insurance claims, with an understanding of injury and property damage claims.
We’re strategic thinkers and creative problem-solvers tackling mission-critical initiatives that impact millions of customers, merchants, and couriers in our three-sided marketplace every day. We’re laser-focused on delivering bold Insurance solutions and decisions that help Postmates scale and continue its rapid growth as the first on-demand urban logistics platform.
A day in the life
Your primary responsibility will be to assess incoming reports of insurance claims reported by members of our Fleet, third parties, and/or insurance companies. You will also work collaboratively with our Trust & Safety, Legal team to review safety incidents that result in theft and property damage claims. Your role will require high levels of independent work, resourcefulness, and strong attention to detail. You will also need to work collaboratively and take direction easily as we are always improving and updating our processes. A sense of humor is always a plus as we deal with escalated scenarios.
Your Responsibilities
- Ensure timely and appropriate investigation, evaluation, and reporting of claims
- Oversee entire lifecycle of assigned claims following established claims handling strategies
- Work directly with TPA and broker to investigate and expedite claims
- Work cross-functionally with all support departments to investigate Auto, General Liability, Worker Compensation, and Occupational Accident claims.
- Actively participate and proactively drive improvements
- Help develop and implement product and Help Center changes to ensure a positive user experience when accidents occur and promote self-service on our platform
- Manage and oversee the DocuSign, Google/ Excel spreadsheets, and Box Folders to ensure streamlined classification.
You’ll thrive in this role
- 3+ years in insurance claims management, Trust and Safety, Fraud, Risk Management, or related role
- Highly organized, analytical and comfortable in high volume claims environment
- Excellent listening, communication, verbal, and writing (documentation) skills
- Experience handling high priority escalations and working cross-functionally promptly to provide resolutions
- Positive outlook and optimism in the face of challenges and negative situations
- Ability to maintain a high level of confidentiality
- Ability to balance attention with swift execution
- Not afraid to roll up your sleeves and work on the day to day cases
- Additional proficiency with Google Apps, Box, Microsoft Office, Zendesk, and DocuSign
- Comfort in a fast-paced environment, subject to rapid change and uncertainty
- Enthusiasm for Insurance
A bit about us
Postmates is changing delivery for good. While you may know us as the clever brand loved by celebrities and millennials, we are so much more. We are industry-first leaders in the modern logistics space, creating groundbreaking tech products that positively impact millions of customers, merchants and gig-economy workers as well as the underserved in the communities where we work. How will you help us change delivery for good?
Benefits
Postmates has your back. In our impact-first work environment, we value huge company vision. As you strive to build the future with us, we’ll support you with a competitive rates and equity plan, along with access to our 401k plan and robust benefits including: health benefits, flexible paid time off, parental benefits, and food perks.
Postmates is proud to be an equal employment opportunity and affirmative action employer. Qualified applicants at Postmates are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.