Braze
Where your passion is welcome and your impact is real.
San Francisco, CA

Integrations Engineer

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WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.

WHAT WE'RE LOOKING FOR


As an Integrations Engineer / Solutions Architect, you will be part of the Customer Onboarding team that owns the critical early and ongoing phases of the customer lifecycle.


Your focus will be to own more complex integrations of Braze’s product and act as the technical counterpoint between Braze and the client’s product and engineering team. Working alongside the Customer Onboarding Manager, Customer Success Manager, and Technical Support Team; responsible for understanding each client’s business and technical requirements and converting this into technical integration requirements, in turn supporting the client realise a fast time-to-value from their investment in Braze, as efficiently as possible. This is an opportunity to bring your experience as a product and implementation expert, business analyst or technical support representative to our Onboarding team. 


WHAT YOU'LL DO

  • Facilitate and support product functionality inquiries and technical aspects of customer on-boarding to ongoing to maximize TTV (Time to Value) for customers
  • Support and advocate day-to-day inquiries and requests to support efficiency and value in the use of Braze from onboarding to ongoing
  • Empower customer product and engineering teams to use our product independently and efficiently as possible.
  • Communicate with customers and internal teams to explain products and adoption deployment schedules
  • Document technical requirements, schedules, goals/metrics, and customer interactions
  • Conduct validation for product use-cases and technical feasibility for product launch
  • Respond to technical concerns and problems, ensuring smooth implementation and launch
  • Engage with customer marketing, product, and engineering teams to understand their goals for using Braze and how the platform will fit into their tech stack
  • Support Customer Onboarding Manager and Success Manager by providing tactical response and strategic solutions to use cases and translating these into actionable steps for customers; including delivering onsite trainings
  • Contributes to the design of technical and product adoption plans and scopes of work in partnership with the customer to suit their marketing requirements.
  • Support new customers in achieving effective and efficient SDK and API integrations as well as overall deployment of campaigns with Braze
  • Design and deliver marketing, product, and technically focused workshops to meet client needs and exceed expectations.
  • Efficiently deliver enablement training and workshops, both online and onsite, to Clients.
  • Troubleshoot technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions
  • Provide support to the wider Customer Success Organization by tackling day-to-day needs and responsiveness for functional product and technical use cases

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.

 

WHO YOU ARE

  • 1-4+ years relevant experience in a related area, for example marketing, mobile marketing, implementation, technical support, business analyst, and/or customer success professional working with Enterprise/Strategic accounts
  • You are an excellent communicator
  • You have strong product command and technical domain knowledge of two or more of the following: SaaS, Marketing, Mobile, APIs or Programming.
  • You have exemplary written and verbal communication skills coupled with unparalleled follow up skills.
  • You’re known for being a “team player.”
  • You are a problem solver, with a high level of intellectual curiosity.
  • You see opportunity and growth in learning more about what you do and how it impacts others.

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

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What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Team based strategic planning
Open office floor plan
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend

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