Manager, Customer Success, AlgoLift by Vungle

We are looking for a proven and resourceful leader to lead Customer Success at AlgoLift by Vungle reporting to the GM of AlgoLift by Vungle. AlgoLift by Vungle leverages predictive customer lifetime value (LTV) models to project long-term return on ad spend and optimize UA budgets across channels and campaigns accordingly.

This role can be based in either San Francisco or Los Angeles.

Responsibilities:

• Manage and grow out a team of highly-experienced Enterprise Customer Success Managers responsible for the end-to-end customer experience from platform onboarding to engagement and retention and drive account expansion.
• Own our current Enterprise customer success strategy, including programs, playbooks, and success plans that nurture and expand relationships with end-users and improve customer health.
• Serve as a strategic, trusted advisor to customers by providing enablement, recommendations, and best practices on how AlgoLift by Vungle can address customer business goals, needs, and pain points.
• Serve as the voice of the customer inside AlgoLift by Vungle to our Product and Engineering teams.
• Seamless alignment with the other Go-To-Market Leaders, including Marketing and Sales, to plan and execute customer marketing, retention, and value driving initiatives.
• Define and report on customer account health metrics and effectively communicate how the data will inform the strategy moving forward.
• Proactively analyze customer data using AlgoLift by Vungle to identify potential opportunities that customers are unaware of and turn them into wins.

The role:

• Minimum Bachelor Degree and 8+ years of experience
• 5+ years Enterprise Customer Success experience 
• 2+ years experience focused on leading and managing a high performing team, preferably at a SaaS company
• Proven record of meeting or exceeding customer renewal and retention goals in a high growth setting
• A strong focus on being a hands-on mentor, coach, and manager to the team
• Deep experience in developing and leading scalable cross-functional programs that drive success, including significantly increasing adoption, producing reference-able customers, turning senior stakeholders into champions, and driving account growth and gross retention
• A natural ability to empathize with and advocate for our customers
• Significant experience building customer relationships at a senior level
• Excellent communication and the ability to clearly convey complex ideas and data in written, presentation, and verbal formats to executives and team members
• A proven track record of analyzing campaign performance and identifying actionable insights to achieve your key metrics
• Experience in mobile adtech highly preferred

About Vungle

Vungle is the trusted guide for growth and engagement, transforming how people discover and experience apps. Mobile application developers partner with Vungle to monetize their apps through innovative in-app ad experiences that are inspired by insight and crafted with creativity. Advertisers depend on Vungle to reach, acquire, and retain high-value users worldwide. Vungle’s data-optimized ads run on over 1 billion unique devices to drive engagement and increase returns for publishers and advertisers ranging from indie studios to powerhouse brands. The company is headquartered in San Francisco and has offices around the world in London, Berlin, Beijing, Tokyo, Seoul, Singapore, Los Angeles, New York, and Helsinki. 

For more information, visit vungle.com or follow the company on LinkedIn.

Agency and Third Party Recruiter Notice:

Vungle does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team. All candidates must be submitted via our Applicant Tracking System by approved Vungle vendors who have been expressly requested to make a submission by our Recruiting Team for a specific job opening. No placement fees will be paid to any firm unless such a request has been made by the Vungle Recruiting Team and such candidate was submitted to the Vungle Recruiting Team via our Applicant Tracking System.

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