Manager, Deal Desk

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PagerDuty is interviewing, onboarding, and working 100% virtually at this time. As we look to the future, we plan to be ‘distributed by design’, meaning unless your job requirements make it necessary to be in a PagerDuty office, you may choose to work in-office, remotely, or hybrid. We’re focused on inclusion and employee well-being by building a culture that isn’t location specific, and gives equal opportunity to everyone—regardless of where you are working. 

Overview

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, serving over 13,800 customers and 700,000 users worldwide, including 60% of the Fortune 100. 

Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. 

We’re growing fast and looking for ambitious people who share our values and customer devotion mindset to join our high caliber team. 

From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

PagerDuty (Rundeck) is currently seeking a highly motivated Manager, Deal Desk Operations to join our global sales team, with emphasis on supporting the Americas. In this role, you will be responsible for actively working with sales, customer success, finance, and other cross-functional teams for deal structuring and commercial terms for complex enterprise deals. This role is critical to the business as you’re considered a significant partner and the business liaison to the field sales organization. This position offers the opportunity to join a team focused on designing and executing process improvement initiatives that align sales efforts to global strategies. 


How you Impact our Vision


  • Facilitate communication and collaboration across key stakeholder organizations in support of a quick, efficient, and accurate sales process. Your key stakeholders include; sales, marketing, legal, finance, product management, and engineering
  • Identify and resolve issues that could prevent deals from closing in a timely manner
  • Escalate deal-threatening issues to appropriate leaders when resolution cannot be achieved at the virtual team level
  • Actively manage and interact in deal flow with prospects, sales teams, and management
  • Serve as an escalation point and provide approvals to help move deals forward
  • Collaborate and share best practices across geographies/regions
  • Assist with weekly cadence of program and function reviews to increase visibility, drive alignment, and resolve blockers
  • Assist in the development of standards, procedures, and cadence for key business operations 
  • Assist in defining KPIs to track strategic goals, milestones and accomplishments
  • Assist in delivering regional level reporting, including weekly, monthly, quarterly status reports to manage risks and issues and improve team communication and collaboration
  • Identify and drive opportunities for continuous improvement of cross-functional processes, especially as they relate to sales and sales-related matters.
  • Support new sales program initiatives as needed
  • Assist with the maintenance of our Loopio library and responding to RFx requests
  • Assist in building and maintaining deal enablement content for the sales organization, and hold training sessions for the appropriate audience as needed

About you

  • Bachelor’s degree required, in the following fields of study: Business Administration; Math or Statistics; Finance; Engineering or Computer Science
  • 4+ years of experience in a deal desk, contracts, legal, sales operations, or revenue role; software/SaaS/subscription experience a plus
  • Knowledge of sales and sales-related processes such as configuration, pricing, quoting, order forms, legal review
  • Flexible to adjust to the hyper-growth environment
  • Flexible to extend/shift working hours to accommodate the business
  • Experience with Salesforce CPQ or equivalent

Preferred Skills

  • Basic understanding of GAAP revenue recognition principles
  • Strong business acumen with excellent communication skills - verbal and written
  • Strong logic and analytical abilities
  • Adept at business partnering and working with cross functional teams, building meaningful business relationships along the way
  • Self-motivated and able to work under pressure; dependable with deliverables and deadlines, able to multi-task
Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty Offers

We are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports all of our people and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

Your package may include:

  • Competitive salary and company equity
  • Comprehensive benefits package from day one
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Generous paid vacation time 
  • Paid holidays and sick leave
  • Paid employee volunteer time - 20 hours per year
  • Bi-annual company-wide hack weeks
  • Mental wellness programs

About PagerDuty

PagerDuty is a digital operations management platform that empowers the right action, when seconds matter.

For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.

At PagerDuty, we believe you do your best work in a culture that fosters inclusion, well-being, and innovation. As a Dutonian, you will have ample opportunities to advance your career and connect with colleagues: virtual all hands calls, learning & development programs, bi-annual hack weeks, volunteering events, ERGs (employee-run groups focused on cultivating a sense of belonging for all) - there’s something for everyone. Learn more on Instagram, @pagerdutylife.

The questions posed in the following voluntary questionnaire are required under applicable laws and cannot be edited by PagerDuty. Although you may not see your identity reflected in the dropdown response options and feel unseen, you are encouraged to bring your full self as a candidate and a Dutonian.

Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, parental status, veteran status,  disability status, or other characteristics protected by applicable laws.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.PagerDuty uses the E-Verify employment verification program.

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Technology we use

  • Engineering
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ElixirLanguages
    • ReactLibraries

Location

Our Distributed by Design structure is an intentional hybrid work model that empowers employees to prioritize balance in their personal lives without compromising professional development. This model allows employees choice between remote ‘anywhere’ work or a hybrid in-office option.

An Insider's view of PagerDuty

How would you describe the company’s work-life balance?

PagerDuty’s Distributed by Design model provides employees flexibility on where and when they work to allow for the integration of life and career. We’ve evolved our benefits to increase focus on mental wellness, resulting in Dutonian Wellness Days, for all employees to unplug and recharge.

Joe Militello

Chief People Officer

How has your career grown since starting at the company?

I started at PagerDuty two days after graduation, when I was unsure of what I really wanted to do. My six year tenure has resulted in a role change each year, starting as a temporary Recruiting Coordinator to now, as a Majors Account Executive where I enjoy working with some of our most strategic customers.

Lizzy McNaney

Majors Account Executive

What are PagerDuty Perks + Benefits

PagerDuty Benefits Overview

- Competitive salary and company equity
- Comprehensive benefits package from day one
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Generous paid vacation time
- Paid holidays and sick leave
- Paid employee volunteer time - 20 hours per year
- Bi-annual company-wide hack weeks
- Mental wellness programs
- Dutonian Wellness Days: scheduled company-wide paid days off in addition to PTO and scheduled holidays
- HibernationDuty: a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

At PagerDuty, we believe you do your best work in a culture that fosters inclusion, well-being, and innovation. Regardless of where you work, you will have ample opportunities to advance your career and connect with Dutonians: virtual all hands calls, learning & development programs, volunteering events, ERGs (employee-run groups focused on cultivating a sense of belonging for all) - there’s something for everyone.

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women and 45% of our managers are from underrepresented groups.
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Our five employee resource groups (ERGs) are the cultural backbone of our vibrant community and support our ID&E efforts through education, awareness, and celebration.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
As part of PagerDuty’s commitment to Pledge 1%, all employees receive 20 hours of paid time off each calendar year to volunteer for causes and organizations they are passionate about.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Those who choose in-office as their work mode will be provided free catered lunches daily.
Free snacks and drinks
Our offices have full kitchens where light snacks and beverages are provided.
Company-sponsored happy hours
Our offices are stocked with various alcoholic beverages for our employees to enjoy together.
Recreational clubs
Home-office stipend for remote employees
Employees are given a WFH allowance, that includes money for office equipment, a monthly electronics allowance, and a one-time allowance for noise-cancelling headphones
Professional Development Benefits
Job training & conferences
Promote from within
Mentorship program
Continuing education available during work hours

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