Our Growth Mindset (The Mission):

Think back on your time in school and a project or experience that got you fired up, curious, and motivated to try your best. Can you remember one? If you’re like us, there are some projects we remember decades later -- those times when we were so engaged in what we were doing that we couldn’t help but learn.

Seesaw is a learning platform that brings educators, students and families together to deepen student learning. Teachers design and facilitate powerful learning experiences, students create, reflect, collaborate and make their learning visible, and families actively support and celebrate student learning. Seesaw is used by millions of K-12 students in over half the schools in the U.S.

The Curriculum (Your Role):

The Manager of the Enterprise Customer Success team is a highly driven, results-oriented, and collaborative leader who will both drive excellence in execution while building the foundation for growth for Seesaw for Schools customers. 

You will work with your direct reports to build and refine a strong operational foundation with effective high-touch engagement strategies that drive ongoing adoption initiatives, mature client relationships, and ultimately drive retention and expansion. 

This role will require a consultative and holistic approach to the customer lifecycle, expertise in navigating priorities, challenges and opportunities within a diverse customer portfolio and ability to communicate effectively both up and down the organization.

Your Classmates (The Team):

You will manage a team of high-performing Customer Success Managers focused on driving business-critical outcomes for Seesaw’s Enterprise customers. You will be tasked with ensuring that our largest customers accomplish their goals and effectively recognize and communicate the value Seesaw for Schools brings to their organization. 

Subject Matter (Your Responsibilities):

• Meet and exceed renewal and expansion goals for your team's book of business 
• Manage a pipeline of renewal/expansion targets and report out on key metrics
• Inspire, attract, and manage a team of high performing CSMs and drive all aspects of developing leading and coaching with a high focus on the teams metrics and scorecard
• Ensure your team is engaging strategically with their customers and help prioritize their activities to drive value realization. This includes, but is not limited to, modeling via customer engagement, shadowing your team, and attending team Quarterly Success Reviews
• Partner with the Head of Customer Success to evolve the Enterprise customer journey, including adoption, retention, and expansion with an emphasis on defining and demonstrating value to grow net revenue retention.
• Analyze industry trends and performance metrics to drive execution and accelerate results
• Continually evolve a deep understanding for how Seesaw creates value for our customers, ensuring they derive maximum and ongoing value from their investment

Prerequisites (The Requirements):

• 7+ years experience in customer success, Enterprise account management at a SaaS company with 2+ years of managerial experience
• Experience building and leading high performing geographically distributed teams, including process definition, documentation, talent sourcing, development, while delivering excellence and driving accountability
• Proven track record of consistently achieving business targets and quotas
• Strong understanding of value drivers in recurring revenue business models
• Proven track record of overachievement, innovation, leading change, and creativity in solving company and team challenges
• You are a natural mentor and regularly take initiative to help your colleagues be more effective
• You have experience managing and negotiating with Enterprise companies and their stakeholders
• You are detail-oriented with the ability to set priorities for yourself and your team
• You possess exceptional cross-organization collaboration and communication skills

A little about us:

We are well funded and have an experienced team. Work with the creators & leads of Google Calendar, Picasa, Maps, Facebook Platform, and Twitter.

We care about building a diverse and inclusive team to better advocate for the needs of our incredibly diverse K-12 users.

We prioritize work-life balance and actually walk the walk -- we care a lot about our work, but care more about our friends and family. We encourage everyone to work at a sustainable pace and have an unlimited vacation policy that people actually use.

We offer competitive compensation and comprehensive benefits including full medical, dental, and vision coverage, 401(k) with company match, paid parental leave, flexible vacation policy, free lunch, wellness stipend, and charitable donation match. 

Don't let the confidence gap get in the way of applying! We'd love to hear from you.

Seesaw provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, sex, sex stereotype, gender, gender identity/gender expression/transgender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status. In addition to federal law requirements, Seesaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.