Together we’re building a company that will endure and products people will love for generations to come. 

We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture. 

Whether it’s conducting a retrospective, participating in our monthly Hackdays, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.

Solve for what’s next—at PagerDuty.

Why We Need You

At PagerDuty, we believe that technology can transform how we work and how we do good. PagerDuty.org is our corporate social impact initiative that directs PagerDuty’s most important assets – our people, technology and company resources – to nonprofit organizations around the world. 

As PagerDuty.org prepares for it's next phase of growth, we are excited to search for our first Director of Nonprofit Market and Business Development, PagerDuty.Org. This role will report to the Vice President of Social Impact and will play a critical role in architecting, implementing and scaling PagerDuty’s Go To Market program for nonprofits. This person is passionate about using technology to do good in the world, knows how to build and inspire a sales team, has experience building programs from the ground up, brings creativity and resourcefulness to the challenge at hand, is exceptional at engaging diverse stakeholders and can equally speak to and collaborate with nonprofit CIOs, internal product teams and the head of sales.

To launch this new arm of PagerDuty.org, you’ll build a sales overlay model that will support the current PagerDuty Sales Team to increase the cadence at which they serve nonprofits and decrease friction in the process through targeted outreach, customized sales processes and enablement. In this role, you’ll build a nimble and effective PagerDuty.org Sales program that uses our technology to do more good in the world, makes it easy for the social sector to access critical technology to achieve its mission, and generates a new revenue stream to make PagerDuty.org self sustaining. If this opportunity sounds exciting to you, we'd love to hear from you!

Job Responsibilities

• Launch new Impact Pricing for nonprofits & social enterprises
• Grow nonprofit customers
• Expand usage and product across current customers
• Build a nonprofit success sales support program that increases cadence and decreases friction of nonprofit sales for the PagerDuty Sales Team
• Develop training/education program for nonprofits to properly orient them to reduce barriers to use of product
• Build trust within the nonprofit community
• Create joint marketing campaigns 
• Leverage opportunities to support and provide additional value to nonprofit customers 

How You Impact Our Vision

• 30% Entrepreneurial - You have created something from nothing. You have demonstrated ability to take a concept and create a robust plan, implement, and successfully produce results against the plan. You will do whatever it takes to get the job done and know what it means to be a one-person show when needed (this program is a start-up within PagerDuty).
• 30% Sales - You love solving problems for salespeople to help them close a sale. You will conduct 1:1's with team members, provide tactical deal guidance, on-the-job training, strategic deal coaching, motivation and career development about how best to support PagerDuty’s nonprofit customers to use our technology to do more good in the world. You have at least 4 years experience in developing sales plays and have taken a lead role in creating a go-to-market model. 
• 20% Nonprofits - You are oriented toward solving problems for nonprofits, and have lived their experience. You are a tech-savvy "people" person who learns fast and thinks on your feet. You know/can learn our platform well enough to talk shop with a nonprofit CIO and dream up new solutions to their problems. You love working with real customers—listening to them and solving real world problems, especially when it uses PagerDuty to make the world a better place.
• 15% Customer Enablement - You employ user-centered design to uncover nonprofit needs and can work cross-collaboratively to develop new content and training to support nonprofits to solve real world problems with PagerDuty. 
• 5% Cross-functional Engagement - You are an exceptional relationship builder and know the right person to talk to at the right time to get the right asset to solve the problem. You have multiple examples of how you have resolved problems and challenges through creative internal and external cross-functional collaboration

About You

• Significant experience working in technology in a market-facing role in an extremely fast-paced environment and have created a go-to-market model.
• A passion for technology and its ability to have a meaningful impact on the world.
• Extensive experience building from scratch to define, develop and implement cross-functional Sales programs.
• Ability to influence and build relationships with people across all levels and organizations internally and externally including salespeople, executives, product managers, engineers, and social change leaders. You can drive outcomes through inspiration and influence.
• Technical savvy, experience with the cloud and enterprise software.
• Excellent execution skills: a results-driven, detail-oriented, organized self-starter who is a solution-first thinker with a customer service mentality.
• Exceptional written and presentation skills; you can easily interface with CIOs, VPs, and sales people
• Experience and a deep understanding of the nonprofit technology ecosystem 
• MBA or Masters degree a plus

PagerDuty offers:

Competitive salaries and company equity

Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family

401K with 1% match

Pre-tax commuter benefits, FSA, cell phone allowance and more!

Generous parental leave

Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to 12 paid holidays and ample sick leave

Paid employee Volunteer Time - 20 hours per year

Monthly company wide hack days

Catered lunch daily plus breakfast on Wednesdays, and plenty of snacks and drinks

Convenient office location in SoMa tech hub – accessible by BART, Muni and CalTrain

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

PagerDuty uses the E-Verify employment verification program.

To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.