Partner Enablement Manager

| San Francisco

Are you looking for an opportunity where your skills and enthusiasm make a difference and where your voice will be heard? At RingCentral our award-winning environment is high-energy, team-oriented and committed to providing world-class service for customers. We’re the #1 global cloud-based, communications provider, growing at more than 30% annually and we’re looking for a new Training & Enablement team member!

The Partner Enablement Manager is part of the Global Digital Learning & Enablement team. This is a trainer + eLearning enablement position responsible for designing, updating, and delivering a new partner onboarding program for net new global strategic partners and global service providers that will sell the RingCentral product offering. The international strategic partners will sell the RingCentral product in the market alongside RingCentral direct sales and require a thorough and aligned onboarding that is culturally relevant to ensure cohesiveness in GTM. The new partner onboarding program will prepare international employees at our new strategic partners to sell and deliver the RingCentral product (sales & post-sales).

The Partner Enablement Manager will be responsible for delivering a scalable & repeatable onboarding offering used to ramp up our ongoing flow of new global strategic partners and new global service providers. In this role you will deliver live training sessions internationally for new partners covering things like product, selling skills, competitive, and process while also updating and enhancing the supplemental eLearning content package(s). In this position, the Partner Enablement Manager will interact with internal RingCentral departments to aggregate, organize and update existing training content to effectively ramp up new partners.

The right candidate will be an experienced instructional and process content designer, who’s also able to deliver virtual training sessions. This role will focus primarily on the development of webinar content, short instructional videos, and process documentation/videos and requires that you are bilingual in English + French and/or English + Spanish.

Responsibilities:

  • Ongoing delivery of international partner onboarding live training sessions & webinars as we bring on new strategic partners & global service provider partners.

  • Creation and maintenance of learning programs (eLearning and live) for the partner onboarding program. For example, slide presentations, videos, ILT, VILT, and Certifications specifically for sales & customer support.

  • Cross-functional collaboration (sales, product marketing, customer success, professional services, customer care, and other key subject matter experts) to obtain and reuse existing learning content for both eLearning and live

  • Understand and effectively teach the RingCentral product, process, competitive, & sales methodology

  • Manage the partner onboarding program logistics in a scalable and repeatable way (eg: webinar landing pages, communications, training invites, eLearning content folders) while accommodating for cultural and global requirements.

  • Collaborate with sales enablement & sales leadership to align the onboarding program to the needs of the business and the differentiated needs of each partner as required

  • Ongoing evolution and enhancement of the onboarding program along with problem-solving and scaling of the program as the company expands partnerships

  • Delivering training programs in French and/or Spanish for other partner enablement initiatives as needed.

  • Measure your learning programs for effectiveness

  • Drive training projects to completion within agreed upon timeframes.

Qualifications:

The successful candidate will have a background in training methodologies & teaching/training experience.

  • Bilingual in English + French and/or English + Spanish is required

  • A minimum of 3 years of experience designing training programs and delivery functions (e.g. Sales or Customer Support Trainer, Training Designer or Developer, Instructional Designer or Developer) is strongly preferred.

  • Instructional video production experience is strongly preferred.

  • Willingness to travel (post COVID) up to 30%

  • Experience with Adobe Creative Cloud suite; specifically Photoshop, Illustrator, After Effects, Premiere or Adobe Captivate experience is a preferred, but not required.

  • Enjoys working with a global, dynamic, tight-knit team to produce cutting-edge, high-quality training solutions

  • Attention to detail and able to effectively manage small moving parts

  • Ability to learn and adapt in a fast-paced environment

  • Bachelors degree, continued training and education preferred

What We Offer:

  • Base Salary + Management Based Objectives (MBO) Bonus Structure

  • Benefits – effective day one (Health, Dental, Vision + other options)

  • RSUs (Restricted Stock Units), equity accumulation

  • 401K Offering with a capped match

  • Competitively Discounted ESPP (Employee Stock Purchase Plan)

  • A phenomenal culture with an entrepreneurial approach

  • (10) Company Wide Holidays

  • Flexible PTO plan

  • Opportunities that accompany a high growth organization

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About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows.

RingCentral is headquartered in Belmont, California, and has offices around the world. 

If you are hired in Colorado, the compensation range for this position is between $88,000 and $132,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.


RingCentral is an equal opportunity employer that is committed to workplace diversity.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • SalesforceCRM
    • MarketoLead Gen

Location

Our Belmont office is our global headquarters and largest US office. We're nestled in the hills of Silicon Valley with San Fransisco at your doorstep.

An Insider's view of RingCentral

What are some social events your company does?

Outside of holiday festivities, the biggest program is RingCentral Spirit Week in October. Events are planned for everyday of the week and include interactive webinars, global relay runs, philanthropic giving as well as plain ol' fashion fun. We always has a lot of pride, but this week in particular the orange and blue really shine through!

Allyson

Employee Programs, Manager

What projects are you most excited about?

The diversity initiatives I'm most excited about is a values-based interview for prospective folks. Enabling diverse candidates means having diverse interview panels that reflect the company. These will help candidates and hiring managers ensure that there's a values alignment, which is much more prudent than a "culture fit."

Jedd

Diversity Associate

What’s the vibe like in the office?

Working on my team is really fun! It’s very supportive, we help each other out as much as possible. I was able to work on something, have it built, and use it every day - that’s what I like about it here.

Berto

UX/UI Designer

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

In addition, we offer flexible PTO to keep our employees well balanced while maintaining productivity. Along with our employee stock purchase plans (ESPP) and stock options, RingCentral offers competing health, vision, dental and pet benefits to keep you at your best.

Culture
Volunteer in local community
Through our CSR program, RCause, we take pride in our commitment to inclusivity, sustainability, and giving back to our communities. We offer employee matching and Volunteer Time Off.
Partners with Nonprofits
At RingCentral, we partner with nonprofits that drive impact towards environmental sustainability, social impact and responsible governance.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Our dedicated Learning & Development initiatives include Unconscious Bias AND Diversity & Inclusion training which are core to our mission in fostering, educating, and building our inclusive workforce
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
From Black Lives Matter, Women leaders, Pride, Hispanic heritage, Mothers and more, these employee-led ERG’s are a special part of our culture that we take pride in supporting and growing.
Hiring Practices that Promote Diversity
Our active hiring practices don’t discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital or veteran status.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
RingCentral employees can contribute up to $5000 annually for Dependent Care FSA and up to $2750 for Health Care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy can cover up to 50% of out of pocket expenses.
Wellness Programs
Our wellness programs include fitness and yoga classes, meditation and nutrition sessions and more, to keep all our employees feeling their best!
Onsite Gym
Team workouts
RingCentral team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Mental Health Benefits
Mental health is very important to us, that’s why we have partnered with Headspace, offer counseling options, and conduct frequent virtual yoga and meditation sessions to support our employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
RingCentral makes a matching contribution of 50% of your first 6% deferred.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
We offer employee matching for charitable donations and through our Dollars for Doers program, RCause will donate $10/hr on behalf of any employee volunteering at the nonprofit of their choice.
Child Care & Parental Leave Benefits
Child Care Benefits
Supporting our working mothers, we’ve partnered with Milk Stork to deliver milk to their babies when traveling. We also send out gift boxes to all our new mothers and fathers!
Generous Parental Leave
Remote Work Program
Company sponsored family events
RingCentral sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
RingCentral offers employees professional development opportunities.
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

Our people are really what make RingCentral an amazing place to work. We care about taking care of our employees and offering them top tier perks and benefits to fit all of their needs.

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