AGERO + SWOOP

San Francisco based Swoop, an Agero company, provides simplicity and peace of mind in the chaotic world of roadside assistance. Agero & Swoop combined provide roadside protection for 100M+ Americans and performs 12M+ roadside services annually. As a connected vehicle service, we are in deep discussions with leading car manufacturers about their connected and autonomous vehicle experiences. We combine the benefits of a stable, profitable parent company, while offering the career opportunities and pace of a Silicon Valley startup. 

Agero + Swoop are automating an entire industry that has not changed in decades. We’re taking antiquated manual systems and redefining them into digital platforms, open APIs, and exceptional customer service. 

Swoop, a next generation SaaS platform powers thousands of tow operators and partners with car makers, insurers, and fleet operators to deliver a roadside product that is fast, transparent, and easy. We're using React on the Web and React Native for iOS and Android. We're highly automated with Github, CircleCI, Heroku, New Relic and PagerDuty managing our Deployment, Operations and Monitoring.

Our team is passionate about addressing real-world problems with digital solutions. We’re looking for enthusiastic problem solvers and leaders who are ready to join a fast paced team and make a big impact.

Learn more at https://joinswoop.com & www.agero.com

ABOUT THE ROLE

Swoop is looking for a Pre-Sales Solutions Manager to partner with Sales, Product, Operations, Business Development and other critical organizations to accelerate opportunities, strategically shape and evangelize solutions and capabilities, manage internal and external expectations and drive profitable wins.

If you are an adaptable self-starter, looking to make an impact at a fast-growing company, and interested in joining a dynamic team that drives quantifiable outcomes and results by constantly testing new approaches and scaling the ones that work, this is a perfect fit for you!

KEY OUTCOMES

1. Lead technical discovery workshops with clients to help solve their business challenges using our platform
2. Manage, develop and grow a team of world-class Sales Engineers
3. Support sales with selling profitable and configurable solutions that scale with our platform
4. Act as a technical point of contact, internally and externally, for software evaluations in a client-facing role
5. Create and lead end to end proof of concepts based on client requirements
6. Identify and address technical issues to deliver client satisfaction throughout all stages of the sales process
7. Deliver technical content and presentations for RFP responses and client standups

Primary Responsibilities:

• Continual investment and maintained expertise and currency in platform capabilities, limitations, features, roadmaps, and reference implementations
• Prepare and deliver presentations, whiteboarding of Agero’s solutions to all levels in the client’s organization and across different internal functions
• Lead discovery workshop sessions to gather client requirements and critical business challenges including documenting current state and future state needs and recommendations
• Shape and evangelize solution vision based on current features, stated platform roadmaps, and organizational competencies and capabilities that address’s client’s business and technical outcomes
• Support basic implementation and configuration for demos/POCs and works with sales leaders and product teams to execute the POC
• Manage documented handover to the Client Implementation Team later in the sales cycle

 Experiences and Skills and Competencies:

• Team leadership and management
• Outstanding technical communication skills – platform features, integration scenarios, and deployment experience
• Strong organizational skills and ability to self manage and self advocate
• Highly motivated and curious to learn new technologies and stay current with the product portfolio and industry trends
• Adept at mapping customer requirements to a profitable solution
• Address technical/platform/product/integration objections on the fly
• Trusted Advisor to the client and sales/account management team – utmost in teamwork and integrity
• Competitive spirit – hungry to close profitable deals as much as the sales team

 KNOWLEDGE, SKILLS AND ABILITIES

EDUCATION: B.S. in Computer Science, Engineering or related technical discipline 

EXPERIENCE: 5 + years of experience in technical sales

SKILLS: Exceptional written and verbal communication skills. Works in a fast-paced environment, builds strong partnerships. Can work cross functionally and be a champion of the experience.

WORKING RELATIONSHIPS: Communicates with clients, service providers, and team members. Effectively teams with peers, supervisors, and senior management to achieve corporate and client goals.

ADDITIONAL REQUIREMENTS:  Willing to travel frequently

THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.

About Swoop

Swoop, along with our parent company, Agero, has set out to redefine the roadside assistance experience by offering real time transparency, unmatched scale and seamless integration with most of the major automotive and insurance brands. Combined, we protect over 125 million drivers and are making the roads safer by using the best technologies, customer service and partnerships with companies like Lyft.

Here's a brief video about Swoop: https://vimeo.com/206753666.

You can see examples of our work through our public API :https://api.joinswoop.com/

About Agero

Agero’s mission is to safeguard consumers on the road through a unique combination of platform intelligence and human powered solutions, strengthening our clients’ relationships with their drivers. We are a leading provider of driving solutions, including roadside assistance, accident management, consumer affairs and telematics. The company protects 115 million vehicles in partnership with leading automobile manufacturers, insurance carriers and other diversified clients. Managing one of the largest national networks of service providers, Agero responds to more than 12 million requests annually for assistance. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com and follow on Twitter @AgeroNews.