Regional Account Manager

| San Francisco
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WHO WE ARE

Postmates enables anyone to have just about anything on-demand. We pioneered the on-demand space and currently serve 3500+ cities with a fleet of more than 350,000 Postmates and the largest network of merchants in the US. We’re changing the landscape of commerce by making cities our warehouses, providing the delivery infrastructure, and connecting our customers to any product, anywhere, anytime. Postmates isn’t just an app, it’s a way of life and a part of pop culture. We are the O.G. of on-demand and we’ve given people a new superpower — the ability to Postmate anything from anywhere. We’re building a movement to make Postmates a verb: Postmate it.

WHAT WE DO

Our Merchant Partners are critical to the success of Postmates. We are looking for a strong, dedicated Account Manager to support and grow this part of our business. You will be part advocate, part detective, part project manager, and use data-driven recommendations to grow your portfolio of top tier partners. Our best Account Managers are self-motivated, highly organized, data-driven, and have exceptional interpersonal and relationship-building skills.

YOUR RESPONSIBILITIES

  • Manage a portfolio of regional and national brands, ranging from dozens to hundreds of locations, focusing on growing their business and improving Postmates margins
  • Work with your accounts to establish and execute on joint business plans that meet mutual sales and profitability goals.
  • Develop, pitch and execute strategic marketing initiatives for key accounts to drive volume and hit sales targets
  • Drive expansions and launches, working with business development and sales teams to bring new partnerships to life and grow existing ones.
  • Identify strategic opportunities and work cross-functionally with our marketing, communications, product and analytics teams to execute.
  • Facilitate technical software integrations to improve operational efficiencies and grow sales.
  • Travel up to 20% per quarter surrounding recurring Business Reviews as needed
  • Ability to interpret and understand sales reports and syndicated data for use in sales presentations.
  • Act as the Partner’s point of contact handling inquiries, resolving conflicts, and providing solutions in a timely manner
  • Drive new products and features implementations across your portfolio

OUR REQUIREMENTS

  • 3+ years of experience in Account Management
  • BA/BS Degree
  • Strong attention to detail, organized, and analytical
  • Excellent written/verbal communication and interpersonal skills
  • Ability to negotiate and resolve conflict up to C-level contacts
  • Tech-savvy with Mac, iOS, and Android
  • Knowledge of CRM software, preferably Salesforce
  • Business acumen with a problem-solving attitude
  • Thrives in a fast paced, quickly evolving environment

YOUR BENEFITS

Postmates has your back. In our impact-first work environment, we value huge company vision. As you strive to build the future with us, we’ll support you with a competitive salary and equity plan, along with access to our 401k plan and robust benefits including: health benefits, flexible paid time off, parental benefits, and food perks.

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Location

Our office is just steps away from where all the tech, artistic, and cultural happenings are, including SF MOMA, Moscone Center, and so much more.

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