Regional Account Manager

| San Francisco
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WHO WE ARE

Postmates enables anyone to have just about anything on-demand. We pioneered the on-demand space and currently serve 3500+ cities with a fleet of more than 350,000 Postmates and the largest network of merchants in the US. We’re changing the landscape of commerce by making cities our warehouses, providing the delivery infrastructure, and connecting our customers to any product, anywhere, anytime. Postmates isn’t just an app, it’s a way of life and a part of pop culture. We are the O.G. of on-demand and we’ve given people a new superpower — the ability to Postmate anything from anywhere. We’re building a movement to make Postmates a verb: Postmate it.

WHAT WE DO

Our Merchant Partners are critical to the success of Postmates. We are looking for a strong, dedicated Account Manager to support and grow this part of our business. You will be part advocate, part detective, part project manager, and use data-driven recommendations to grow your portfolio of top tier partners. Our best Account Managers are self-motivated, highly organized, data-driven, and have exceptional interpersonal and relationship-building skills.

YOUR RESPONSIBILITIES
  • Manage a portfolio of regional and national brands, ranging from dozens to hundreds of locations, focusing on growing their business and improving Postmates margins
  • Work with your accounts to establish and execute on joint business plans that meet mutual sales and profitability goals.
  • Develop, pitch and execute strategic marketing initiatives for key accounts to drive volume and hit sales targets
  • Drive expansions and launches, working with business development and sales teams to bring new partnerships to life and grow existing ones.
  • Identify strategic opportunities and work cross-functionally with our marketing, communications, product and analytics teams to execute.
  • Facilitate technical software integrations to improve operational efficiencies and grow sales.
  • Travel up to 20% per quarter surrounding recurring Business Reviews as needed
  • Ability to interpret and understand sales reports and syndicated data for use in sales presentations.
  • Act as the Partner’s point of contact handling inquiries, resolving conflicts, and providing solutions in a timely manner
  • Drive new products and features implementations across your portfolio
OUR REQUIREMENTS
  • 3+ years of experience in Account Management
  • BA/BS Degree
  • Strong attention to detail, organized, and analytical
  • Excellent written/verbal communication and interpersonal skills
  • Ability to negotiate and resolve conflict up to C-level contacts
  • Tech-savvy with Mac, iOS, and Android
  • Knowledge of CRM software, preferably Salesforce
  • Business acumen with a problem-solving attitude
  • Thrives in a fast paced, quickly evolving environment
YOUR BENEFITS

Postmates has your back. In our impact-first work environment, we value huge company vision. As you strive to build the future with us, we’ll support you with: 

  • Competitive salary and generous stock option plan.
  • Access to the Postmates 401(k) plan.
  • 100% coverage for employees medical, dental, and vision insurance.
  • 95% coverage for dependents medical, dental, and vision insurance.
  • Pre-tax Flexible Spending Account (FSA) for qualified out-of-pocket health care costs.
  • Flexible time off policy under which Postmates will not limit paid time off for vacations or to handle personal affairs. (Salaried US Employees)
  • 16 days paid time off and 7 days paid sick leave (Hourly US Employees; amount of paid sick leave depends on state).
  • 3 days paid time to volunteer through CivicLabs and positively impact the communities we serve.
  • Generous parental leave including flexible transition plans, Postmates meal credit, and subsidized access to the Milk Store, Urban Sitter, and Concern.
  • Free and confidential counseling resources through an Employee Assistance Program.
  • Pre-tax Commuter Benefits for parking or transit fees.
  • A free subscription to Postmates Unlimited.
  • Catered lunches, open snack bar, and subsidized Postmates Pickup meals.
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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • ErlangLanguages
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • PyTorchLibraries
    • Scikit-LearnLibraries
    • ConsulLibraries
    • VaultLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • TerraformFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • DjangoDatabases
    • DynamoDatabases
    • BigQueryDatabases
    • DynamoDBDatabases
    • DruidDatabases

Location

Our office is just steps away from where all the tech, artistic, and cultural happenings are, including SF MOMA, Moscone Center, and so much more.

An Insider's view of Postmates

What's something quirky about your company?

We take a humanistic approach when designing our employee event programming to show the similarities that exist between cultures. We strive to build a community with a shared ethos of caring for our world and conceptualizing ways in which we can contribute to the betterment of it.

Suzette

Engagement & Culture Events Coordinator

How does the company support your career growth?

I once read that “growth and comfort don’t coexist” and Postmates lives by it. From day one at Postmates, I felt challenged and have been given projects that impact the business. I’ve had to flex technical muscles that I have never used and it’s exciting because I’m developing into a more well-rounded engineer which only enhances my career growth.

Juan

Software Engineer

How do you empower your team to be more creative?

Instead of assigning work/tasks to my team, we operate by having the team identify what they think are the problems that we need to be solving today, and how that will scale or change over the next few years then align those with company priorities. This forces my team to be more creative in how they approach their work on a day to day basis.

Aabhas

Infrastructure Lead

What are some social events your company does?

Postmates puts emphasis on building connection and community, through both professional and personal interactions, to maintain our culture — and our mental wellness particularly in these difficult, unprecedented times. This including (now virtual) Happy Hours, Winesday on Wednesdays, cultural celebrations, volunteer events, and so much more.

Bianca

Software Engineer

What are Postmates Perks + Benefits

Culture
Volunteer in local community
At Postmates, we believe we have a shared responsibility to create positive change in our communities and society at large. Check out our Social Impact report: social-impact.postmates.com
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Postmates covers 100% for full-time employees and dependents on most medical plans, dental, and vision.
Life Insurance
Wellness Programs
In addition to health club discounts, Postmates provides a PhysioStrength wellness portal with live virtual classes and videos helping employees with their health, wellness, and fitness needs.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Postmates provides Dependent Care FSA that covers eligible child care expenses.
Generous Parental Leave
Postmates provides all full-time employees up to 16 weeks of paid time off for new parents.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Our employees receive 24 hours per year of paid volunteer time. Check out our Social Impact report: social-impact.postmates.com
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Every full-time employee automatically receives a free Postmates Unlimited Membership, with $15 credits to use for pickup on Thursdays. We also provide free catered lunches on Mondays and Tuesdays.
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
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