Sales Engineer
Location:  This role can be based anywhere in the USA

Productboard is currently seeking an experienced Pre Sales Engineer. In this position, you will be the technical representative for Productboard’s products and services in the Sales organization.

As a Pre Sales Engineer, you will be paired with one or more of our Sr Account Executives, and be our customer’s primary technical point of contact. You will take a consultative approach with our customers, identifying their pain points and driving technical alignment between customer needs and Productboard's solution.

You will serve as a product and industry expert, effectively describing and demonstrating our solution as well as promoting our vision and approach. You will be a trusted point of contact for our customers, but you will also keep a focus on advancing the sales process. The best candidates for this position will have a track record of success in being technically proficient as well as customer savvy. You must have an excellent knowledge of the requirements and challenges enterprises (small and large) face with log management and analytics.

On a typical day, you will...

• Partner with Account Executives to drive complex, multi-stakeholder deal cycles across industries to solve diverse mission-critical business problems
• Drive the discovery process, helping to uncover your customer’s current pains and align to their business objectives
• Prepare and deliver high impact presentations and demonstrations that tell Productboard's differentiated story
• Partner with customers to design Productboard based solutions that drive value and significant business impact
• Guide customers through the evaluation process of Productboard ensuring that our solution meets key business objectives and technical requirements
• Contribute to the success of a rapidly growing and evolving SE organization
• Act as a liaison between Product, Marketing and Sales, sharing customer feedback to help craft the product roadmap
• Primary owner of all technical aspects of the business cycle including activities such as responding to technical components of RFPs, product demo and solution briefings, deep-dive tech discovery, explanations of our system architecture and understanding of API’s, and integrations.
• Working as part of the Sales team to identify and qualify platform opportunities and determine if Productboard is right for them. Identify business and technical requirements, conduct full technical discovery, and architect client solutions to meet gathered requirements.

About You

• BA/ BS degree or equivalent practical experience
• Ideally, 4+ years of sales engineering or solution consulting experience in a SaaS organization
• Product management experience is a plus we sell to PMs so your interest and experience in the aspect of PM for digital products would be very helpful
• Experience within the cloud industry and ecosystem
• Excellent written and verbal communication skills; a knack for delivering compelling presentations and product demonstrations.
• A consultative approach with solving your customer’s business challenges and have a track record of successfully overcoming technical and security objections. Problem-solving is in your DNA!
• Familiarity with the enterprise SaaS ecosystem
• Ability to thrive and adapt to a rapidly evolving product and market that will define the future of work

_____________

On a typical day, you will... 

• Partner with Account Executives to drive complex, multi-stakeholder deal cycles across industries to solve diverse mission-critical business problems 
• Drive the discovery process, helping to uncover your customer’s current pains and align to their business objectives 
• Prepare and deliver high impact presentations and demonstrations that tell Productboard's differentiated story 
• Partner with customers to design Productboard based solutions that drive value and significant business impact 
• Guide customers through the evaluation process of Productboard ensuring that our solution meets key business objectives and technical requirements 
• Contribute to the success of a rapidly growing and evolving SE organization 
• Act as a liaison between Product, Marketing and Sales, sharing customer feedback to help craft the product roadmap
• Primary owner of all technical aspects of the business cycle including activities such as responding to technical components of RFPs, product demo and solution briefings, deep-dive tech discovery, explanations of our system architecture and understanding of API’s, and integrations.
• Working as part of the Sales team to identify and qualify platform opportunities and determine if Productboard is right for them. Identify business and technical requirements, conduct full technical discovery and architect client solutions to meet gathered requirements.

About you

• BA/ BS degree or equivalent practical experience
• Recommended 4+ years of sales engineering or solution consulting experience in a SaaS organization
• Product management experience a plus we sell to PMs so your interest and experience in the aspect of PM for digital products would be very helpful
• Experience within the cloud industry and ecosystem
• Excellent written and verbal communication skills; a knack for delivering compelling presentations and product demonstrations. 
• A consultative approach with solving your customer’s business challenges and have a track record of successfully overcoming technical and security objections. Problem solving is in your DNA! 
• Familiarity with the enterprise SaaS ecosystem 
• Ability to thrive and adapt to a rapidly evolving product and market that will define the future of work
  

________________________
You can look forward to the following benefits:

💰 Competitive compensation, stock options, company 401k 

📚 A budget for your professional development and ongoing learning 

🏝 4 weeks of paid vacation and paid sick days

💛 1 Volunteer Day per year for you to help causes close to your heart

🍲 Lunch delivered to your home

🏋 Company contribution to gym and wellness memberships 

🚗 Commuter benefits

🍹 Team events, such as happy hours, off-sites, and retreats abroad 

❤️ Company contribution and access to best-in-class health benefits and your own Headspace membership

About Productboard

Productboard is a customer-centric product management platform that helps organizations get the right products to market, faster. More than 5,400 companies, including Microsoft, Zoom, 1-800-Contacts, and UiPath, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap.

With offices in San Francisco, Vancouver, Dublin, Brno and Prague, Productboard is backed by leading investors like Tiger Global Management, Dragoneer Investment Group, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures. 

In January 2022, we closed our $125M Series D round, which put us into the Unicorn category of companies, with a valuation of $1.7B.

• Join at the golden startup age — established stability of a Unicorn with space for individual impact
• You’ll enjoy an exciting team atmosphere, building a whole new category of software
• You can help change the way that products are built all over the world
• We iterate quickly and decisions are fast. You’ll have a voice in what we do and see the impact of your work
• We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and new markets
• We are recognized as one of the hottest tech startups on the market today, named by Forbes magazine and Business Insider as one of the best startup employers to bet your career on and are regularly recognized for our company culture

About our culture

Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:

• People feel empowered, supported, and included
• Trust and transparency are built into the way we work
• Creativity, curiosity, and continuous improvement are encouraged and nurtured every day

Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock options, to open calendars and communication, we don’t waste time on politics or ego. We champion openness by sharing our goals, success, and failures. 

Join colleagues who love what they do and who are invested in their work environment and the future of the company. Help shape our company, culture, and product!

Check out our LinkedIn Life page, Instagram profile, and People of Productboard FB page or listen to our People of Productboard podcast for a real feel of what life is like at Productboard.

Equal Opportunity Employer Statement

We are an equal opportunity employer and champion equity. It is our aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based upon gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other biascovered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.

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