Sales Operations Administrator - Deal Desk Admin
Your Role
Productboard is looking for a sales operation team member in North America. The Sales team is growing quickly and they need a star player who can support the growing team in day-to-day requests. We are looking for a highly motivated, data-driven, creative problem solver to join our growing team. This role will report to the Manager of Sales Operations and will be vital in the success of the revenue organization and the company as a whole.
You will be a trusted adviser to the greater sales operations team as well as an invaluable business partner and resource to the entire Sales Team. This is a highly visible position that requires interaction with senior executives, staff members across sales, marketing, product management, finance, support, legal, and professional services.
On a typical week, you might

• Help the Sales team with their questions, support requests, and problems related but not limited to lead routing, account ownership, duplicate records, and sales credit requests.
• Assist the Sales Team with the deals and contract approvals, manage the deal approval process and ensuring data in SFDC is reflective of signed contracts; work with deal support teams (e.g. Legal, Revenue Recognition, Finance, etc.) to address complex pricing/commercial terms and provide options to enable sales to address and overcome customer objections while maximizing revenue/bookings
• Function as a sales advocate to liaise with Legal, Finance, and Security business partners to address/resolve sales impediments
• Provision and de-provision employees as they come and go from Productboard, or support their transition from one role in the organization to another
• Administer existing applications, work on troubleshooting, improving, and optimizing systems and processes
• Manage multiple requests at once, often with stakeholders in various business units and geographies
• Create reports and dashboards as needed, perform ad-hoc data analysis within Salesforce or our other various sales tools/platforms
• Support tactical requests that arise from strategic initiatives
• Work closely with the rest of the revenue operations team to ensure consistent processes and messaging across geographies
• Drive operational efficiency with continuous focus on data quality and process improvement
• Create and deliver tool and process training to the end-users and be a go-to subject matter expert on our various tools for the sales/revenue organization

About you

• You’re a strategic thinker with strong analytical skills and business acumen
• You love problem-solving and can proactively identify, plan and resolve complex business problems
• You have 2-4 years of previous sales/revenue operations, deal desk, consulting, financial analysis, legal, and/or pricing background.
• You have experience with SaaS, B2B, and technical sales business models, preferably at high-growth companies
• You have expert knowledge of excel and ability to work with large, complex datasets
• You have expert knowledge of SDFC admin functions
• You enjoy handling multiple tasks
• You have strong communication and interpersonal skills; must be able to foster & maintain strong partnering relationships with sales and internal departments

Nice to Have Experience:

Outreach.io, ZoomInfo/Discover Org, Clearbit, Gong.io, LeanData, Clari, LeadIQ, Sales Navigator, etc.
Project management experience is a plus

___________________________

You can look forward to the following benefits:

💰 Competitive compensation, stock options, company 401k 

📚 A budget for your professional development and ongoing learning 

🏝 4 weeks of paid vacation and paid sick days

💛 1 Volunteer Day per year for you to help causes close to your heart

🍲 Lunch delivered to your home

🏋 Company contribution to gym and wellness memberships 

🚗 Commuter benefits

🍹 Team events, such as happy hours, off-sites, and retreats abroad 

❤️ Company contribution and access to best-in-class health benefits and your own Headspace membership

About Productboard

Productboard is a customer-centric product management platform that helps organizations get the right products to market, faster. More than 5,400 companies, including Microsoft, Zoom, 1-800-Contacts, and UiPath, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap.

With offices in San Francisco, Vancouver, Dublin, Brno and Prague, Productboard is backed by leading investors like Tiger Global Management, Dragoneer Investment Group, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures. 

In January 2022, we closed our $125M Series D round, which put us into the Unicorn category of companies, with a valuation of $1.7B.

• Join at the golden startup age — established stability of a Unicorn with space for individual impact
• You’ll enjoy an exciting team atmosphere, building a whole new category of software
• You can help change the way that products are built all over the world
• We iterate quickly and decisions are fast. You’ll have a voice in what we do and see the impact of your work
• We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and new markets
• We are recognized as one of the hottest tech startups on the market today, named by Forbes magazine and Business Insider as one of the best startup employers to bet your career on and are regularly recognized for our company culture

About our culture

Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:

• People feel empowered, supported, and included
• Trust and transparency are built into the way we work
• Creativity, curiosity, and continuous improvement are encouraged and nurtured every day

Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock options, to open calendars and communication, we don’t waste time on politics or ego. We champion openness by sharing our goals, success, and failures. 

Join colleagues who love what they do and who are invested in their work environment and the future of the company. Help shape our company, culture, and product!

Check out our LinkedIn Life page, Instagram profile, and People of Productboard FB page or listen to our People of Productboard podcast for a real feel of what life is like at Productboard.

Would you recommend working at Productboard as a great place to work? A simple question, but one that says it all. Are your employees satisfied and loyal?  Are they promoters or detractors?
Asking this question to your employees you can find your net promoter score. Score around 30 is considered good and one above 50 is considered excellent. Companies like HubSpot who are heavily invested in company culture have an eNPS score of 83. At Productboard, we scored in our recent eNPS 93. And there are already 400 of us and we have offices all over the world.

Imagine how important the culture is to us when our eNPS is 93. How much leadership cares that we are happy and fully supported. Not only in the job but also in personal aspects of our lives. 

Equal Opportunity Employer Statement

We are an equal opportunity employer and champion equity. It is our aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based upon gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other biascovered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.

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