Harness is a rapidly growing startup that is disrupting the software delivery market. We are building an intelligent software delivery platform that enables engineers to deliver software faster, with higher quality, and less effort. The Harness Software Delivery Platform includes Continuous Integration, Continuous Delivery, Continuous Efficiency, Continuous Verification, and Continuous Features. The platform is designed to help companies accelerate their cloud initiatives as well as their adoption of containers and orchestration tools like Kubernetes and Amazon ECS. 

Harness recently raised $115 million in financing, reaching a valuation of $1.7 billion in just three years after launching from stealth. With a total of $195 million in financing to date, Harness investors include IVP, Menlo Ventures, Unusual Ventures, Alkeon Capital, Battery Ventures, Citi Ventures, Norwest Venture Partners, Sorenson Capital, and Thomvest Ventures.

THE TEAM

The goal of the Sales & Customer Success Operations & Strategy team is to build the foundation of our internal systems and processes, scale these systems, and improve efficiencies across the board. The team blends high-level strategic thinking with on-the-ground execution to propel the company to grow and scale well, with a strong focus on analytical and quantitative thinking. We are a team of problem-solvers, where all challenges are met with enthusiasm and open minds.

The team works cross-functionally with multiple departments including sales, marketing, operations, finance, product, and IT. This is an opportunity to influence how we build our operations and sales/customer success efforts and strategies worldwide and contribute to a highly productive, data-driven, and analytical team. We are looking for someone who has a great attention to detail, a love for data, the ability to work cross-functionally, and excellent communication skills. 

This role will work with the full Customer org, including both the Sales and Customer Success teams.

KEY RESPONSIBILITIES

• Operations and systems: Own the day to day processes to support the customer org, i.e. managing account and opportunity ownership, provisioning new hires, processing deals and renewals, and more.
• Data and analytics: monitor our existing reports and dashboards and pull ad hoc reports to help answer key questions about the business. 
• Data integrity and integrations: Own the data quality of our internal systems and integrations by running regular audits
• Continuous improvement: Identify areas to streamline internal processes and systems, especially around automation and data quality. Work with senior team members to design and implement solutions to reduce manual processes 
• Contribute to and maintain documentation regarding our processes, best practices, and system requirements
• Special projects: we’re still in scrappy growth mode, and will have other projects pop up as the business evolves! Past examples of special projects include: incorporating an acquisition from a data and process perspective, cleaning up our new hire provisioning process, and transitioning to a multi-product world.

ABOUT YOU

• 1-4 years of work experience as a business, financial, or data analyst 
• Detail-oriented: you are extremely thorough and consistently deliver high quality deliverables, especially around data and analytics. You are dedicated to verifying numbers before reporting upwards.
• Excellent communication and critical thinking skills: you have experience interacting with multiple levels of management and stakeholders across teams within an organization 
• Problem solving and continuous improvement: you enjoy tackling new challenges and solving complex problems, and are eager to learn, adapt, and perfect your work. 
• Analytical skills: you’re comfortable answering business questions by digging into data, or figuring out what data we’d need to track in order to solve a specific problem.
• Intermediate or better Microsoft Excel/Google Sheets
• Salesforce.com experience preferred

WHAT YOU WILL HAVE AT HARNESS

• Competitive salary and early-stage stock options
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Paid Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• TGIF-Off program
• Remote office stipend
• Monthly internet reimbursement
• Monthly Food & Beverage Reimbursement Program

HARNESS IN THE NEWS

• Harness snags $85M Series C on $1.7B valuation as revenue grows 3x
• #6 - Glassdoor Best Places to Work 2021 list
• #17 on Forbes Top 50 Cloud Companies to Work For
• #47 on LinkedIn’ Top 50 Companies to Work For

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.