About Us

UJET is the world’s first and only cloud contact center platform for smartphone-era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.

Opportunity 

We are looking for a Deal Desk Analyst to join our Sales Operations team. This role serves as a trusted advisor to sales in crafting and structuring complex deals. This critical role is responsible for actively working with sales, legal, revenue, and other cross functional teams on deal structuring and commercial terms for non-standard transactions.

Responsibilities

• Serve as subject matter expert on SFDC quotes and approval policy/process, providing first line support.
• Provide support & guidance to Sales on best practice deal management & contract structuring. - shepherd deals through the sales cycle & internal approval process in collaboration with the appropriate cross-functional teams
• Maintain quoting and approval policy documents, process documents and other reference materials.
• Develop and deliver live and recorded training to Sales and Deal Management for systems and processes to ensure full understanding and requirements.
• Participate in the design/implementation process for further operational efficiencies, including business practices, templates, processes, reference guides.
• Deliver periodic reporting and analysis on Sales KPIs around deal execution for Management including the executive scorecard on deal, opportunity, and churn related metrics.
• Maintain hygiene of current customer records (with respect to Order Form and Order Form addendum details) in Salesforce.com

Requirements

• 2+ years of experience in deal support role and/or sales operations in a tech environment
• Strong understanding of sales processes and methodologies
• Strong organizational skills with ability to manage multiple projects
• Ability to break down large projects in a structured fashion, identify key issues and prioritize solving them
• Familiarity with Salesforce.com, CPQ systems (preferably Zuora), Google Sheets and Google Docs
• Has excellent written and verbal communication skills; ability to work well with Sales as well as other internal cross functional teams such as Finance, Legal and Product
  

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, catered lunches Monday through Thursday, monthly game nights, and more!

UJET is an Equal Opportunity Employer

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).