DroneDeploy is the enterprise-grade drone data platform. Trusted by leading brands globally, DroneDeploy makes the power of aerial data accessible and productive for everyone by transforming data collection and analysis across industries, including construction, energy, agriculture, and mining. Simple by design, DroneDeploy enables professional mapping, 3D modeling, and reporting from any drone on any device.

You will be responsible for closing and provisioning DroneDeploy customer orders, and ensuring the data quality in our database. You will be responsible working with sellers to create and book orders as well as following up on questions around provisioning customer subscriptions.

Responsibilities:

• Develop a strong understanding of DroneDeploy business model and booking policy.
• Manage the process and systems used in the order management, booking and product provisioning processes.
• Lead the Deal Desk to assist sellers who need assistance in building quotes for new, add-on and renewal order configurations that are non-standard.
• Establish and execute a deal verification and validation workflow on all orders submitted by sellers as well as review of online eCommerce order to ensure that Opportunity records are complete and accurate.
• Review and prepare committed book details by segment, seller, region, deal type, etc.
• Become the go to person for our eCommerce subscription management system that feeds into salesforce including adding in product SKUs and pulling subscription reports.
• Be the “expert” on our integration between the eCommerce subscription system and salesfoce.com.
• Monitor and recon bookings dashboards in CRM.
• Participate in planning around committed book customer allocations.
• Build out a data maintenance program that extends beyond booking orders to include verification of our customer list, clean existing Account and Lead records of all flavors as well as assist in list building exercises for the GTM teams including Marketing.
• Manage the day-to-day of Territory assignments and data alignment to territories.
• Contribute ideas to improve upon existing work process, CRM enhancements and procedures.
• Participate on the project team for the review of a future billing and invoicing solution upgrade.
• Identify areas where existing or new tools could be deployed.

Experience:

• Previous Sales Ops Analyst experience 
• 4+ years’ customer order management or sales support experience in the technology industry
• 3+ years experience with Salesforce
• Demonstrated initiative to proactively identify issues and develop solutions for them
• Salesforce Certified Advanced Administrator
• Experience with tools like GSuite apps, GConnector, DemandTools, salesforce.com, MSExcel, Zuoura
• Self-starter, able to work independently
• Bachelor's degree or equivalent or equivalent experience 

Life at DroneDeploy

Ranked #5 as a Best Place to Work in the Bay, our team is creative, innovative, and committed to providing our customers the best drone software platform in the industry. We believe in a work environment that empowers everyone to explore, grow, and make an impact.

Perks & Benefits:

Medical, Dental & Vision coverage

Flexible vacation policy

Parental leave

Commuter benefits

Monthly wellness reimbursement

In office yoga

Very dog friendly office

Daily catered lunch & snacks

Beautiful office & private outdoor patio

Office happy hours

DroneDeploy is an equal opportunity employer.

All DroneDeploy employees are responsible for assisting in protecting the company and customer data by following information security policies and procedures.