Salesforce Administrator at Nylas

| San Francisco
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About the Company


Nylas is a pioneer and leading provider of universal communications APIs that allow developers to quickly connect their applications to every email, calendar, or contacts provider in the world. Over 22,000 developers around the globe use the Nylas communications platform to handle over 1 billion API requests per day to providers such as Gmail, Microsoft Exchange, Outlook.com, Yahoo! and more. 


Nylas was founded in 2013 and has raised over $30M to date from Spark Capital, 8VC, Slack, Data Collective, Fuel Capital, SV Angel and more. Nylas customers span from large enterprises such as Hyundai, Fox News Corp, Hubspot and Move.com to high-growth start-ups like Dialpad, Pipedrive, Lexicata, and Sparkpost.

 

At Nylas, we think it’s really important to have a fun, inclusive, and aspirational workplace, so we collaboratively wrote about our values, benefits, perks, and published them in our open-source handbook. Read it to learn more about Nylas. You can also find more details at: https://www.keyvalues.com/nylas 


We love to talk about our values, so feel free to ask us more!


What Makes Us Special?


Metrics:

  • $30M raised from Spark Capital, 8VC, Slack, Data Collective, Fuel Capital, SV Angel.
  • 300+ customers including Hyundai, News Corp, Hubspot, Move.com, Realtor.com, Active Campaign, Dialpad, Pipedrive, Clio, Lexicata, Sparkpost, AdRoll
  • Community of over 25,000 developers worldwide
  • Over 1 Billion API requests daily

Recent Awards:

  • 2019 Great Place to Work (GPTW)
  • 2019 Happiest Employees (Comparably)
  • 2019 Best Leadership Team (Comparably)
  • 2019 Best CEOs for Diversity (Comparably)
  • 2019 Best Perks and Benefits (Comparably)
  • 2019 Best Work-Life Balance (Comparably)

Recent News


  • Nylas Raises $16M in Series B Financing
  • Nylas Certified as a 2019 Great Place to Work
  • Nylas Named One of the Best Leadership Teams in 2019
  • Nylas Moves Into 944 Market Street Location
  • Slack Invests in Nylas Latest Round

Benefits and Perks:

  • Competitive Pay
  • Meaningful Equity
  • Medical, Vision, and Dental benefits for you and your family (including One Medical membership)
  • 401k, FSA, HSA, Commuter benefits
  • $1k yearly Education & Development benefit
  • $100 monthly Health & Wellness benefit
  • Catered lunch & Unlimited snacks
  • Relocation assistance
  • Unlimited vacation (mandatory 2 week consecutive vacation once per year)
  • 12 weeks fully paid caregiver leave
  • Flexible work hours

Your role at Nylas: 


Reporting to the Head of Operations, you will be responsible for supporting systems and processes within the Salesforce ecosystem for all go-to-market teams. You will work cross-functionally with Sales, Marketing, Customer Success, Finance, and Product to develop and refine strategy, policies, and processes. You’ll be the primary Salesforce admin, and you’ll help manage the entire go-to-market tech stack to support our internal business needs and revenue growth. We expect you to make an impact by helping to increase revenue, reduce internal friction for customer-facing teams, and enable business insight and efficiency for all departments.


Your responsibilities:


  • Manage Salesforce and other key aspects of the revenue tech stack; respond to internal user requests for assistance, troubleshoot system issues, and handle escalations
  • Work with teams across the company to use Salesforce to drive operational efficiencies
  • Deliver system enhancements through customization of objects, fields, record types, page layouts, validation rules, workflows, process builder, email alerts, approval processes, list views, and reports and dashboards
  • Support end-to-end feature and/or system implementations, including discovery/requirements gathering, vendor selection, solution design, build/configuration, QA/UAT, deployment, and training and communication
  • Support installing and managing apps from the Salesforce AppExchange
  • Ensure data quality, accuracy, and integrity of internal systems, and assist with imports, exports, and updates
  • Create and maintain thorough, up-to-date, functional and technical systems documentation
  • Identify gaps in existing processes or systems and design scalable solutions
  • Assist with Marketing funnel activities and reporting
  • Manage go-to-market tool subscriptions and integrations with Salesforce
  • Collaborate with teams to ensure that all projects are progressing according to specifications and within the prescribed time frame
  • Support all sales teams during quote and contract approval
  • Plan and execute team learning and accountability through QBRs and weekly executive updates
  • Assist in training of new users, and grow the SFDC skill set across the organization

You are:

  • A self-starter who thrives on solving problems and improving systems and processes
  • Curious, driven, and looking to make an impact on company growth by supporting broader company goals 
  • Compassionate and motivated by working with other people
  • Passionate about effective communication and making work easier for the teams you support
  • Detail-oriented and eager to get hands-on with complicated projects
  • An advisor: strategic-minded and able to make recommendations regarding process and policy improvements
  • Motivated by ownership and growth opportunities

You have:


  • 4+ years of operations experience in a B2B sales environment and 2+ years in a manager-level capacity with true ownership and strategic contribution
  • Salesforce Administrator Certification (ADM 201) preferred; Advanced Administrator Certification (ADM 211) a major plus
  • Strong experience integrating Salesforce, Marketo, Zendesk, ChurnZero, and/or other common go-to-market tools
  • Deep familiarity with SaaS sales contracting and approval processes
  • Experience analyzing and reporting on marketing funnels, sales pipelines, revenue growth, and rep performance and compensation
  • Familiarity with the creation and optimization of marketing campaigns 
  • Previous experience working in a SCRUM or agile environment preferred
  • Strong stakeholder management abilities and a history of success working with a wide variety of different teams
  • The ability to handle multiple projects simultaneously and prioritize competing tasks in time-constrained situations
  • The communication and interpersonal skills necessary to build relationships and be persuasive and persistent at all levels of the organization

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Technology we use

  • Engineering
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • MySQLDatabases

Location

Conveniently located on Market Street, close to public transportation including Muni and Bart, with lots of options for coffee and food!

What are Nylas Perks + Benefits

Culture
Volunteer in Local Community
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Daily Stand-up
Team-Owned Deliverables
Team-Based Strategic Planning
Pair Programming
Diversity
Highly Diverse Management Team
Unconscious Bias Training
Diversity Manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Restricted Work Hours
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and Learns
Cross-Functional Training Encouraged
Promote from Within
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